Executive (commercial Operations)

• Coordinate and manage all spare parts shipments for Service and Installation departments
• Prepare and track weekly reports on pending spare parts orders and participate in coordination meetings with regional counterparts
• Conduct regular Customer Satisfaction Surveys and maintain accurate feedback records
• Manage incoming customer calls and direct inquiries to relevant departments efficiently
• Prepare accurate and timely customer quotations, Proforma Invoices, and final invoices
• Raise and process Material Requisition Notes (MRNs)
• Maintain and update service department documentation and operational records
• Register, monitor, and close customer breakdown calls while maintaining complaint logs
• Contribute to continuous improvement initiatives in customer service processes and internal workflows

• Degree or Diploma in Business Management, Engineering, or a related field
• Minimum 1 year of experience in a similar role
• Proficiency in Microsoft Office applications
• Strong communication and interpersonal skills
• Excellent coordination and organizational abilities
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
• Customer-focused mindset with attention to detail and accuracy

Exposure to international business operations will be an added advantage

• Opportunity to work with a globally reputed brand in a structured corporate environment
• Hands-on operational exposure with cross-functional visibility
• Career growth opportunities within a growing organization
• Competitive remuneration package based on experience and performance