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Four Seasons Logo Four Seasons · Hospitality and Tourism

Executive Club Manager

Malaysia, Kuala Lumpur Employment contract · Job Posted June 16, 2026
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Job Description

The Executive Club Manager oversees the daily operations of the Executive Club Lounge, ensuring a seamless and personalized experience for VIP and high-value guests in line with Four Seasons Hotel Kaula Lumpur standards. This role leads the team to deliver exceptional service, maintains the highest levels of presentation and quality and works closely with other departments to ensure consistent and efficient guest service. The position also focuses on guest satisfaction, team development and supporting revenue through service excellence and upselling.

Job Responsibility

  • Deliver exceptional, personalized service to VIP and Executive Club guests, ensuring a seamless luxury experience
  • Oversee daily Executive Lounge operations, maintaining the highest standards of presentation, cleanliness and service
  • Lead, train and motivate the team to uphold Four Seasons Hotel Kuala Lumpur service excellence and professionalism
  • Manage guest relations by anticipating needs, handling feedback and resolving issues efficiently
  • Supervise premium food and beverage offerings, ensuring quality, variety and hygiene standards
  • Coordinate with other hotel departments to ensure smooth and consistent guest service delivery
  • Monitor costs and support revenue generation through upselling and service optimization
  • Maintain accurate reports, guest profiles, and ensure compliance with hotel policies and standards

Requirements

  • Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration or a related field preferred
  • Minimum 3–5 years of experience in luxury hospitality, guest relations or front office management
  • Prior experience in a luxury hotel or five-star environment strongly preferred
  • Strong interpersonal, communication and problem-solving skills with a guest-first mindset
  • Proven ability to manage guest concerns with professionalism and empathy
  • Leadership experience with the ability to train and inspire service teams
  • High attention to detail and ability to anticipate guest needs
  • Familiarity with hotel management systems and guest feedback platforms
  • Flexibility to work rotating shifts, weekends and public holidays as required by hotel operations
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia

What we offer

  • Competitive salary, wages and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
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