Executive Club Guest Relations Officer Job at Four Seasons (Seoul)

Guest Services Officer - Executive Club

The Guest Services Officer - Executive Club is responsible for delivering except...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Diploma or Degree in Hospitality Management or related field preferred
Minimum 1–2 years’ experience in Front Office and/or Food & Beverage in a luxury hotel environment
Strong communication and interpersonal skills
Ability to multitask in a fast-paced, high-service environment
Knowledge of Opera or similar Property Management Systems is preferred
Strong understanding of luxury service standards
Candidates must speak read and write Bahasa Malaysia
Excellent command of English
additional languages are an advantage
Must have the right to work in Malaysia

Job Responsibility

Provide warm, professional welcome and departure services to Executive Club guests
Manage private check-in and check-out processes efficiently and accurately
Anticipate guest needs and personalize services to enhance the overall Executive Club experience
Maintain detailed knowledge of guest preferences and special occasions
Handle guest requests, concerns, and feedback promptly and effectively
Ensure the Executive Club Lounge environment remains immaculate, well-stocked, and inviting at all times
Perform registration procedures, room assignments, and billing transactions in accordance with hotel policies
Coordinate closely with Reservations, Housekeeping, Concierge, and other departments to ensure smooth guest journeys
Monitor room readiness and prioritize VIP arrivals
Assist with room moves, extensions, and special arrangements

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Guest Relation Manager

Oversees and manages the guest experience for arriving, departing and in-house g...

Location

United States , Sonoma

Salary:

72000.00 - 75000.00 USD / Year

Marriott Bonvoy

Expiration Date

May 05, 2026

Requirements

High School diploma or equivalent
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
Must have total understanding of all hotel front office procedures
Requires working knowledge of guest services and hotel services, policies or operations
Must have high school graduate level mathematical aptitude
know standard cash handling procedures and knowledge of computerized cash register systems
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
Must be fluent in oral and written English
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks

Job Responsibility

Oversees and manages the guest experience for arriving, departing and in-house guests and VIP’s
Orchestrates, details, welcomes, develops and coordinates the delivery of VIP amenities
Orchestrate the Front Office, Housekeeping, Concierge, and Restaurant outlets to provide a seamless experience for our guests throughout their stay
Work closely with the Executive Office to identify areas of improvement in the Guest Experience
Champions and improves ranking of our TripAdvisor program
Champions our growing Luxury Travel segment by developing relationships with guests & Travel Agencies
Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending
Fulfill the increasing demand for management presence on weekend to specifically cater to our premium guest
Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations
Champions the Guest Recovery program and helps develop solutions to reoccurring issues

What we offer

Medical, Dental, and Vision Insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program (EAP)
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program (up to $1,000 per referral)
Flexible Scheduling

Fulltime

Executive Administrative Assistant

Provide high-level administrative support to Executive while exercising consider...

Location

Bahamas , Paradise Island Nassau

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Office Tools: Excel
Word
PowerPoint
Lotus Notes
Telephone Etiquette
Excellent communication skills
Possess a legal ability to work in The Bahamas without sponsorship

Job Responsibility

Coordinate and ensure smooth running of Executive’s schedule for internal and external meetings
Coordinate meetings and conference calls. Produce and disseminate materials for those meetings and take minutes for meetings
Takes and transcribes dictation, and draft and proofread correspondence and other documents for Executive Office
Compose and prepare confidential correspondences, reports and other complex documents
Assist with preparation of presentation materials for Executive including PowerPoint presentations
Manage incoming correspondence, including faxes and email and ensure appropriate and timely acknowledgement/responses, as directed
Liaise and follow up with heads of departments to ensure compliance in meeting deadlines
Provide administrative support to the Resort Manager where and when possible
Liaise closely with Guest Relations and Reservations to ensure appropriate handling of The Ocean Club’s VIPs
Conserve Executive’s time by reading, researching and routing correspondence

Fulltime

Operations Manager – Front Office, Housekeeping & F&B

Supports the successful execution of all operations in the hotel operations depa...

Location

United States , Mesa

Salary:

25.77 - 28.37 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
Assists in ensuring that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Follows property specific second effort and recovery plan

Fulltime

Operations Manager - Housekeeping

Supports the successful execution of all operations in the hotel operations depa...

Location

United States , Chicago

Salary:

27.40 - 36.54 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
Assists in ensuring that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Follows property specific second effort and recovery plan

Fulltime

New

Mgr-Operations II

Responsible for assisting in successfully executing all operations in the hotel ...

Location

Barbados

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff
Striving to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensuring that standards and procedures are being followed
Leading specific team while assisting with meeting or exceeding property goals
Leading Operations Team
Managing Property Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Managing Profitability
Conducting Human Resources Activities

Fulltime

Mgr-operations

Responsible for assisting in successfully executing all operations in the hotel ...

Location

Mexico , Cancun

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Leading Operations Team
Managing Property Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Managing Profitability
Conducting Human Resources Activities

Fulltime

Operations Manager

Responsible for assisting in successfully executing all operations in the hotel ...

Location

India , Sonmarg

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Leading Operations Team
Managing Property Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Managing Profitability
Conducting Human Resources Activities

Fulltime

Executive Club Guest Relations Officer

Four Seasons

Location:
South Korea , Seoul

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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