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The Four Seasons Hotel Seoul is looking for Executive Club Guest Relations Officer, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Executive Club Team Leader.
Job Responsibility:
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met
Ensure that all guest supplies and amenities are offered and replenished to the required standards
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Requirements:
Fluency in reading, writing, and spoken Korean & English
College degree preferably specializing in hospitality
Excellent personal presentation and interpersonal skills
Outgoing personality and a can-do approach to any task
Must already possess valid work authorization in South Korea