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Exhibits culinary talents in Chinese cuisine by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).
Job Responsibility:
Lead kitchen management team
Provide direction for all day-to-day operations
Understand employee positions to perform duties in employees' absence or determine appropriate replacement
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
Utilize interpersonal and communication skills to lead, influence, and encourage others
Encourage and build mutual trust, respect, and cooperation among team members
Serve as a role model to demonstrate appropriate behaviors
Ensure property policies are administered fairly and consistently
Review staffing levels to ensure guest service, operational needs and financial objectives are met
Establish and maintain open, collaborative relationships with employees
Solicit employee feedback, utilize an open door policy and review employee satisfaction results
Supervise and coordinate activities of cooks and workers engaged in food preparation
Demonstrate new cooking techniques and equipment to staff
Develop and implement guidelines and control procedures for purchasing and receiving areas
Establish goals including performance goals, budget goals, team goals
Communicate the importance of safety procedures
Manage department controllable expenses including food cost, supplies, uniforms and equipment
Participate in the budgeting process for areas of responsibility
Know and implement the brand's safety standards
Provide direction for menu development
Monitor the quality of raw and cooked food products
Determine how food should be presented and create decorative food displays
Recognize superior quality products, presentations and flavor
Ensure compliance with food handling and sanitation standards
Follow proper handling and right temperature of all food products
Ensure employees maintain required food handling and sanitation certifications
Maintain purchasing, receiving and food storage standards
Prepare and cook foods of all types
Provide and support service behaviors that are above and beyond for customer satisfaction and retention
Improve service by communicating and assisting individuals to understand guest needs
Manage day-to-day operations
Display leadership in guest hospitality
Interact with guests to obtain feedback on product quality and service levels
Respond to and handle guest problems and complaints
Empower employees to provide excellent customer service
Identify the developmental needs of others and coach, mentor, or otherwise help others improve
Ensure employees are treated fairly and equitably
Train kitchen employees on fundamentals of good cooking and excellent plate presentations
Administer the performance appraisal process for direct report managers
Interact with the Banquet Chef and Catering department on training
Observe service behaviors of employees and provide feedback
Manage employee progressive discipline procedures
Provide information to executive teams, managers and supervisors by telephone, in written form, e-mail, or in person
Analyze information and evaluate results to choose the best solution and solve problems
Requirements:
High school diploma or GED
8 years experience in the culinary, food and beverage, or related professional area
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
6 years experience in the culinary, food and beverage, or related professional area