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Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).
Job Responsibility:
Accountable for overall success of the daily kitchen operations
Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions
Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility
Supervises all kitchen areas to ensure a consistent, high quality product is produced
Responsible for guiding and developing staff including direct reports
Must ensure sanitation and food standards are achieved
Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing)
Leads kitchen management team
Provides direction for all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serving as a role model to demonstrate appropriate behaviors
Ensures property policies are administered fairly and consistently
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
Supervises and coordinates activities of cooks and workers engaged in food preparation
Demonstrate new cooking techniques and equipment to staff
Develops and implements guidelines and control procedures for purchasing and receiving areas
Establishes goals including performance goals, budget goals, team goals, etc
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Manages department controllable expenses including food cost, supplies, uniforms and equipment
Participates in the budgeting process for areas of responsibility
Knows and implements the brand's safety standards
Provides direction for menu development
Monitors the quality of raw and cooked food products to ensure that standards are met
Determines how food should be presented, and create decorative food displays
Recognizes superior quality products, presentations and flavor
Ensures compliance with food handling and sanitation standards
Follows proper handling and right temperature of all food products
Ensures employees maintain required food handling and sanitation certifications
Maintains purchasing, receiving and food storage standards
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions
Provides and supports service behaviors that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Establishes guidelines so employees understand expectations and parameters
Ensures employees receive on-going training to understand guest expectations
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Ensures employees are treated fairly and equitably
Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations
Administers the performance appraisal process for direct report managers
Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition
Observes service behaviors of employees and provides feedback to individuals and or managers
Manages employee progressive discipline procedures for areas of responsibility
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Requirements:
High school diploma or GED
6 years experience in the culinary, food and beverage, or related professional area
OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
4 years experience in the culinary, food and beverage, or related professional area
Knowledge of food handling and sanitation standards
Ability to lead, influence, and encourage others
Sound financial/business decision making
Honesty/integrity
Ability to build mutual trust, respect, and cooperation among team members
Ability to administer property policies fairly and consistently
Ability to establish and maintain open, collaborative relationships with employees
Ability to solicit employee feedback
Ability to supervise and coordinate activities of cooks and workers engaged in food preparation
Ability to demonstrate new cooking techniques and equipment to staff
Ability to develop and implement guidelines and control procedures for purchasing and receiving
Ability to establish goals including performance goals, budget goals, team goals
Knowledge of safety procedures
Ability to manage department controllable expenses including food cost, supplies, uniforms and equipment
Ability to participate in the budgeting process
Knowledge of the brand's safety standards
Ability to provide direction for menu development
Ability to monitor the quality of raw and cooked food products
Ability to determine how food should be presented, and create decorative food displays
Ability to recognize superior quality products, presentations and flavor
Ability to ensure compliance with food handling and sanitation standards
Ability to follow proper handling and right temperature of all food products
Ability to ensure employees maintain required food handling and sanitation certifications
Ability to maintain purchasing, receiving and food storage standards
Ability to prepare and cook foods of all types
Ability to provide and support service behaviors for customer satisfaction and retention
Ability to improve service by communicating and assisting individuals to understand guest needs
Ability to manage day-to-day operations, ensuring quality and standards
Leadership in guest hospitality
Ability to interact with guests to obtain feedback on product quality and service levels
Ability to respond to and handle guest problems and complaints
Ability to empower employees to provide excellent customer service
Ability to ensure employees receive on-going training
Ability to review comment cards, guest satisfaction results and other data to identify areas of improvement
Ability to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Ability to ensure employees are treated fairly and equitably
Ability to train kitchen associates on the fundamentals of good cooking and excellent plate presentations
Ability to administer the performance appraisal process for direct report managers
Ability to interact with the Banquet Chef and Catering department on training regarding food knowledge and menu composition
Ability to observe service behaviors of employees and provide feedback
Ability to manage employee progressive discipline procedures
Ability to ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Ability to provide information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Ability to analyze information and evaluating results to choose the best solution and solve problems