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Responsible for applying incoming customer payments to the correct invoices using ERP systems, ensuring financial records are up-to-date and reducing unapplied cash. Manages discrepancies such as short payments, unidentified funds, and remittance mismatches, while reconciling customer accounts and supporting audit and compliance requirements.
Job Responsibility:
Accurately apply customer payments to invoices using ERP system
Retrieve and interpret remittance information from various sources (email, portals, bank files)
Investigate and resolve unapplied or unidentified payments
Analyze short payments and coordinate with collections or customer service for resolution
Reconcile bank statements with customer accounts to ensure accuracy
Update customer records with payment details, adjustments, and corrections
Generate daily/weekly/monthly reports on cash application performance and exceptions
Ensure adherence to internal controls and audit requirements
Support automation initiatives and suggest improvements to enhance efficiency
Investigate discrepancies and escalate unresolved issues to management or relevant departments
Apply payments received in different currencies accurately
Ensure all payments are posted before closing deadlines and Support finance teams with reconciliations and reporting
Provide documentation and data for internal and external audits
Track and report on service level agreements and performance indicators
Drive improvements based on trends and gaps
Evaluate the creditworthiness of new and existing customers
Analyze financial statements, credit scores, payment history, and market conditions
Set appropriate credit limits and terms to minimize risk
Continuously monitor customer accounts for overdue payments or changes in financial health
Adjust credit limits or terms based on performance and risk
Analyzing the credit limit of the customer based on the financial statements
Good Understanding about the dunning process for customer for different levels
Requirements:
Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations
Graduate with 2 to 4 years of experience (Executive)
Graduate with 4 to 6 years of experience (Sr Executive)
Strong knowledge of Cash applications
Working knowledge of SAP Finance module
Experience in shared services/customer facing environment
Understanding of standard operating procedures
Knowledge of system, applications, operating tools, metrics and excel
Good communication skills, plus good verbal & written presentation skills
Good understanding of AR Cycle and credit Management process
Flexibility to work within a high growth, rapidly changing environment