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Executive Butler

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Marriott Bonvoy

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Location:
Macao , Macao

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Department head responsible for successful functioning and delivery of critical butler services to guests at The St. Regis Macao. Sets the tone for providing seamless face-to-guest service pre-arrival, during stay, and at departure. Manages Butler team and coordinates with other departments to continually improve guest and associate satisfaction while maximizing financial performance.

Job Responsibility:

  • Manage day-to-day butler services operations
  • Manage VIP guests and build rapport
  • Manage VIP guests' schedules
  • Maintain high level of privacy and confidentiality
  • Supervise Butler Service Desk
  • Conduct daily stand-ups
  • Prepare work assignments for Butler team
  • Coordinate with other departments
  • Support and train other departments
  • Manage departmental costs and budgets
  • Interview, hire and develop Butler team members
  • Establish and maintain open relationships with employees

Requirements:

  • High school diploma or GED
  • 2 years of experience in butler services, guest relations, or related professional area
  • completion of a formal butler training program
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • completion of a formal butler training program
  • no work experience required
  • Deep passion for service
  • Uncompromising standards
  • Leadership excellence
  • Ability to anticipate needs
  • Impeccable interpersonal skills
  • Technology skills
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy

Additional Information:

Job Posted:
November 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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