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We are looking for a Partner Success Manager to provide contract support to leadership while covering a leave of absence and helping sustain strong partner relationships. This Contract position centers on managing specialty pharmacy partnerships, supporting account growth, and improving day-to-day operational effectiveness. The ideal candidate brings a strong background in client-facing business support, can work with limited oversight, and is comfortable balancing relationship management with process-driven execution.
Job Responsibility:
Build and maintain trusted relationships with specialty pharmacy partners to support long-term collaboration and satisfaction
Oversee a portfolio of business accounts, ensuring consistent communication, timely follow-up, and strong service delivery
Create outreach plans that encourage partner engagement and contribute to referral and volume growth
Lead onboarding activities for newly signed pharmacy partners, helping them transition smoothly into active accounts
Organize partner meetings, coordinate engagement efforts, and support initiatives that strengthen business relationships
Keep account records current by managing CRM updates, tracking activity, preparing reports, and documenting next steps
Identify inefficiencies in current workflows and recommend practical improvements that enhance team operations
Work closely with the founder and partner success leadership to support strategic priorities and day-to-day account needs
Support partner engagement programs, including thoughtful touchpoints that help reinforce ongoing relationships
Requirements:
Proven experience in account management, client communications, or business development within a B2B environment
Background in healthcare, specialty pharmacy, or a closely related industry is strongly preferred
Ability to work independently, prioritize effectively, and contribute with minimal onboarding or supervision
Demonstrated skill in improving processes and building more efficient ways of working
Hands-on experience using a Mac-based work environment
Proficiency with CRM platforms such as Zendesk Sell, Salesforce, or similar account management systems
Strong organizational skills with the ability to manage multiple partner relationships and operational tasks at once