Executive Business Operations Program Manager Job at OpenAI (San Francisco)

Job Description

The Executive Business Operations Program Manager will design, unify, and scale the Executive Business Partner (EBP) function at OpenAI to drive operational excellence while preserving the flexibility required for executive-specific support models. Acting as a strategic partner to leadership, this role bridges vision and execution through strong systems thinking, operational rigor, and emotional intelligence. This role enables the EBP community through a matrix operating model, where EBPs remain embedded with their executive stakeholders and functional leadership while operating against shared, organization-wide expectations. The Executive Business Operations Program Manager drives cross-functional alignment by establishing common standards, operating rhythms, and pragmatic governance that create clarity, consistency, and measurable impact across teams. The model preserves executive autonomy and functional ownership while improving coordination, prioritization, and execution at scale.

Job Responsibility

Design and implement scalable systems, processes, and tools that improve clarity, efficiency, and consistency across the EBP function
Develop playbooks, documentation, and training materials to codify best practices and judgment standards
Establish operating cadences, governance forums, and escalation pathways to manage priorities and tradeoffs effectively
Serve as a trusted partner to leadership, translating strategic priorities into actionable and executable plans
Partner with the Organizational Lead on executive operations budgeting, headcount planning, and resource allocation
Lead capacity planning and workload balancing across EBPs to ensure sustainable coverage and responsiveness
Surface structural gaps, friction points, and opportunities for improvement within the executive support model
Provide data-driven insights that inform decision-making and assess the effectiveness of executive operations
Define success metrics and key performance indicators for executive support effectiveness
Drive continuous improvement through retrospectives, stakeholder feedback, and performance insights
Ensure support models scale appropriately as the organization grows and evolves
Coach and develop EBPs through a structured leadership model that strengthens execution quality, judgment, and stakeholder effectiveness
Provide formal performance input to managers and executive stakeholders to support fair, consistent evaluation and growth
Lead and develop training for EBP team
Develop a plan for succession planning to strengthen the long-term health of the EBP function
Establish clear expectations for professional growth, career pathways, and standards of excellence
Foster a culture of trust, transparency, and high performance across executive operations
Model discretion, sound judgment, and proactive communication in high-stakes and sensitive situations

Requirements

Provided leadership for Executive Business Partners (EBPs) across the organization
Established clear role expectations, operating norms, and standards of excellence across executive support
Maintained a federated model in which EBPs remain embedded with their executives, while benefiting from shared frameworks and oversight

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
Offers Equity
performance-related bonus(es) for eligible employees

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Executive Business Operations Program Manager

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