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The Small, Medium, Enterprise and Channel (SME&C) organization plays a critical role in delivering the power of the Microsoft Cloud and the promise of AI to customers worldwide. Representing over 80% of the global workforce and contributing more than 40% of global gross domestic product (GDP), SME&C is a fast‑growing, digital‑scale engine for Microsoft. We are building a customer‑obsessed, partner‑aligned, digital‑first sales engine that delivers adaptive, intelligent, and scalable solutions, meeting customers and partners where they are. As the Executive Business Administrator, you will provide strategic calendar management and time planning support for manager(s). Align calendar based on knowledge of manager's preferences and operating styles. Continue to build and leverage network across organizations to enable their team and leader's work. Begin to provide leadership within the discipline and participates in the Business Support community. Facilitate team experience activities. Collaborate with Global Talent Acquisition (GTA) to facilitate internal and external recruitment efforts, and partners with hiring managers to ensure a smooth process. Own the coordination, logistics, and direction for events. Lead by example and serves as a role model to Business Support colleagues by maintaining a positive attitude, demonstrating executive presence, influencing others, and encouraging self reflection during situations that require agility. Balance multiple projects end to end with varying deadlines, while maintaining executional and operational excellence within the business and across business groups as applicable. Participate in discretionary budget tracking and reporting. Understand and helps to implement rhythm of business (ROB) in line with recognized patterns, and proactively takes action on business cadence. Maintain and manage up-to-date space-management processes and team spaces. Manage travel arrangements for manager(s) and/or group.
Job Responsibility:
Provides strategic calendar management and time planning support for manager(s)
Aligns calendar based on knowledge of manager's preferences and operating styles
Ensures preparation of meeting setting and participant attendance
Gathers, prepares, and provides meeting materials
Uses judgment and knowledge of business context to identify and provide delegates for meeting conflicts
Collaborates with peers to enable decision making processes
Engages with leader and stakeholders/business partners to cascade information
May attend meetings and/or ensure follow-up
Manages ambiguous situations
Continues to build and leverage network across organizations to enable their team and leader's work
Serves as a liaison between executives and teams
Gathers information from partners across organizations to prepare key stakeholders
Communicates with external partners/audiences and third parties
Represents their leader(s) and Microsoft
Begins to provide leadership within the discipline and participates in the Business Support community
Actively seeks to mentors less experienced Business Support colleagues
Onboards and trains new Business Support staff
Contributes to their organization's culture by participating across the team and division
Engages in career development and trainings
Identifies and aligns growth opportunities for self and team
Develops and shares industry-leading practices and insights
May participate in interviews for Business Support roles
Supports team building
Owns the coordination, logistics, and direction for events
Delegates as necessary
Proactively drives actions needed to ensure event outcomes
Acts as a point of contact for events
Resolves preparatory setbacks and escalates to Business Support staff as needed
Collaborates and coordinates with stakeholders to set up events
Manages supplier and business relationships end to end
Engages in post event close out
Identifies learnings and suggests industry-leading practices for future events
Supports development of workback schedule, promotion, and necessary checkpoints
Leads by example and serves as a role model to Business Support colleagues
Balances multiple projects end to end with varying deadlines
Takes accountability for project outcomes and drives stakeholder accountability
Identifies impacts and risks across the organization and communicates these to partners
Streamlines processes, provides process improvements, and adjusts as needed
May delegate project tasks to Business Support team members
Leads efforts to determine measurable success of projects at their conclusion
Participates in discretionary budget tracking and reporting
Partners with Finance to own expense management including documentation
Identifies and resolves expense and supply related issues
May serve as interim approver for finance approvals
Contributes to and oversees planning, tracking, maintenance, and adjustment of equipment and inventory
May perform vendor and supplier management
May contribute to complex budget management
Understands and helps to implement rhythm of business (ROB) in line with recognized patterns
Creates, builds, and adjusts plans within areas of responsibility
Executes meeting cadence around the ROB of the leader
Uses discretion to determine a distribution plan for confidential internal and external communications
Supports continual implementation and flexibility of the ROB
Maintains and manages up-to-date space-management processes and team spaces
Coordinates large-scale space requests
Collaborates with others to design and plan room layouts
Maintains detailed space utilization data
Escalates and shares with team members
Resolves escalations and postmortem issues
Facilitates team experience activities
Collaborates with Global Talent Acquisition (GTA) to facilitate internal and external recruitment efforts
Provides additional support for intern and university recruitment
Lands onboarding activities and provides support to new employees, vendors, and interns
Connects new hires with the right stakeholders
Provides additional support for executive onboarding
Lands and manages headcount management activities
Identifies areas of improvements and updates for relevant headcount management systems
Works in partnership with Finance and team members to provide up-to-date headcount figures
Manages travel arrangements for manager(s) and/or group
Creates detailed itineraries/agendas for daily activities
Executes on logistics of agenda
Acts as a stand-by resource to address issues/escalations during business travel
Facilitates communication across stakeholders ahead of travel
Ensures required documents are obtained for international travel
Guides less experienced colleagues
May accompany leaders on business trips
Manages and ensures compliance with relevant US Travel Tax Tool
Embody our Culture and Values
Requirements:
5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management
Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology) OR equivalent experience
2+ years experience serving as mentor to others
3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training)