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Executive & AV Support Engineer

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UFC

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Location:
United States , Las Vegas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.

Job Responsibility:

  • Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently.
  • Provide moderating and QA for executive meetings
  • Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
  • Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
  • Maintain a high level of professionalism and discretion when handling sensitive information.
  • Collaborate effectively with team members to ensure seamless IT operations.
  • Communicate technical concepts clearly and concisely to non-technical end users.
  • Demonstrate ability to execute projects and contribute positively to an organization.
  • Provide hands-on support for the Desktop Technology environment
  • Participate in monitoring and maintaining system key process improvements
  • Manage user account and Active Directory database integrity
  • Participate in moves, adds, and changes as they relate to the technology environment
  • Occasional travel and occasional on-call escalation support

Requirements:

  • College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
  • Experience with Microsoft Windows and associated hardware
  • Experience with macOS and Apple hardware
  • Detailed knowledge of Microsoft Office Products and client applications
  • Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
  • Hands-on hardware and software troubleshooting experience
  • Strong written and verbal communication and interpersonal skills
  • Able to present technical ideas in professional and user-friendly language
  • Able to effectively prioritize tasks in a high-pressure environment
  • Strong customer service orientation
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
  • Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
  • Experience supporting Single Sign-On platforms and Two-Factor Authentication
  • Experience with ServiceNow and/or another ticketing system
  • Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
  • Experience with Windows Intune and JAMF MDM for macOS management
  • Certifications: Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification are all preferred
  • A+ and/or Network+ industry certification
  • Microsoft Certification a plus
  • Apple Certification - ACMT or ACHC a plus

Nice to have:

  • Strategic Thinking: Ability to identify and escalate trends for attention.
  • Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
  • Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Proven ability to manage relationships across business units.
  • Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
  • Continuous Improvement: Understand the needs of the business and advocate on behalf of the executives to ensure their tech is appropriate for their needs.

Additional Information:

Job Posted:
February 04, 2026

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