Executive Assistant To General Manager Job at Marriott Bonvoy (New Delhi)

Job Description

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

Job Responsibility

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information
Assists managers in preparation of various reports and presentations
Assists with the design and preparation of statistical reports as needed
Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed
Makes new files, maintains existing files
Maintains giveaway/donation files and assists in making reservations
Provides administrative support to manager/s and department
Composes, produces and signs correspondence on routine matters
Produces and distributes correspondence as required
Answers department phones
Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required
Sorts and distributes mail
Providing services that are above and beyond for customer satisfaction and retention
Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis
Attends meetings and communicates with executive and peers as an effort to improve quality of service
Ensures VIP amenity requests from GM/DOPS are handled in timely manner
Signs for managers and release, with specific permission
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Analyzes information and evaluating results to choose the best solution and solve problems
Attends meetings to plan, organize, prioritize, coordinate and manage activities
Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems
Informs and/or updates the executives and peers on relevant information in a timely manner

Requirements

High school diploma or GED
2 years experience in the administrative assistance, clerical services, or related professional area
OR 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major
no work experience required

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