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This role is key to keeping the Chief Executive Officer focused on priority execution. This role uses knowledge of the business, team, priorities, and projects to schedule meetings and calls to best advantage, deciding what requests have priority. This role interfaces with other EAs as well as Management Team members directly and is expected to build good working relationships at all levels.
Job Responsibility:
Anticipate needs before they are spoken
Exercise impeccable judgment on what should reach the CEO and what should be filtered out
Read the room well – knows what matters to the CEO at that point in time
Understand the company’s business model, financials, competitive landscape, and CEO’s priorities
Represent the CEO with warmth, authority, and professionalism
Manage the CEO’s calendar
Arrange travel (domestic and international)
Handle surprise without panic – always have a plan B
Manage expenses
Prepare and organize meetings
Ensure meeting participants are prepared and ready
Prepare reports and other written deliverables
Plan off-sites
Handle information requests
Handle sensitive information
Track to-do list and customer interactions
Prepare the CEO for each day’s tasks, meetings, and overall alignment of objectives for the week
Prepare written communications on behalf of the CEO
Liaise with the CEO’s Chief of Staff
Assist the CoS with their administrative needs and priorities
Align with the CEO’s and CoS’s working style
Maintain up-to-date awareness of the executive's obligations to proactively assist and/or anticipate needs
able to provide support to leaders before they realize they need it
Prioritize conflicting needs, handle matters expeditiously, proactively, and confidentially, and follow through on a variety of special requests to successful completion, often with deadline pressures
Prioritize accuracy over speed
Act as a proxy for the CEO in certain situations and decisions not needing their full review
ensure confidence and trust so that you can learn and act in this manner
Manage a variety of special projects, as directed by the CEO and their CoS, across departments
Provide analysis on various metrics and insight into the workings of various projects and departments to evaluate the efficacy of certain programs
Develop and maintain productive and professional working relationships with executive-level staff, as well as clients
Exercise strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience-appropriate
Comfortable behind the stage, supporting the person in the spotlight
thrives on helping others be their best selves and anticipating their needs before they are spoken
Triage problems to reduce distractions and allow the CEO to focus on what's most important to the company while also bringing pertinent issues to their leader's attention in an organized, succinct manner
Schedule meetings for the CEO using knowledge and understanding of the key business priorities. Actively make decisions about the timing of meetings, suggest attendees that may have been overlooked, and provide overall collaborative support to make the meeting and the team more effective
Demonstrate comprehensive knowledge of the overall department's function
Lead strategic initiatives as directed by the CEO and their CoS
own the effort and bring the right teams together to analyze, design and implement change or recommendations
Provide a broad variety of administrative tasks including, but not limited to, organizing travel arrangements, preparing and processing expense reports, preparing itineraries and agendas
and compiling documents and presentations for meetings
Schedule appointments and proactively manage calendars, ensuring attendance of executive(s) and other key attendees in support of priorities while providing strategic thinking time for the executives you support
Organize internal and external team meetings, video conferences, and conference calls, including preparation of meeting rooms, contacting attendees, facilitating their attendance, and ensuring that required informational materials and equipment are prepared in advance. Work with IT as needed
Confirm all meetings, prepare the executive for meetings with clear directions, proactively work with the appropriate team members to ensure proper meeting materials are prepared and sent in advance as well as prep meetings if needed
Partner with the executive assistant team and others to provide help with meetings and events, as needed
Requirements:
6+ years of experience as an executive assistant or equivalent role supporting senior executives (public company experience preferred)
Bachelor's degree or equivalent experience
Highly proficient in Microsoft Office applications: Word, Excel, Outlook, PowerPoint
Proficiency in expense reporting systems, preferably Concur
Absolute dependency – errors are rare, deadlines are sacred
Project calm, confidence, and stability
Exceptional communication skills
Proven success in managing schedules and calendars, with the ability to anticipate obstacles and respond to a constantly changing working environment
Ability to understand the big picture and be proactive to prevent problems/conflicts
Knowledge of proper administrative protocol and the ability to interface with all types of people in a friendly and professional manner
Exceptional organization skills
Strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience-appropriate
Ability to solve problems and initiate logical solutions
Ability to multitask and manage multiple projects in a fast-paced environment
Build and facilitate strong professional relationships with team members and executive management
Ability to communicate effectively in one-on-one and group situations- both written and verbal
Requires a high level of confidentiality
Ability to work well, accurately, and with flexibility and optimism in stressful, high-visibility situations
Effective travel logistics planning skills
Nice to have:
Experience working in a SaaS company that has experienced rapid growth and/or change management
What we offer:
short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans
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