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Marriott Bonvoy Logo Marriott Bonvoy · Office Administration

Executive Administrative Assistant

Costa Rica, Nekajui Peninsula Papagayo · Job Posted February 14, 2026
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Job Description

Provide high-level administrative support to the General Manager of Nekajui Hotel & Residences, ensuring seamless coordination of all activities related to luxury hospitality and residential operations. This role embodies The Ritz-Carlton Credo, delivering genuine care and anticipating the expressed and unexpressed needs of guests, owners, and residents. Every interaction should reflect the brand’s commitment to creating memorable experiences and maintaining uncompromising standards of service, professionalism, and discretion.

Job Responsibility

  • Managing the General Manager’s calendar and organizing strategic meetings
  • preparing and reviewing correspondence, reports, and presentations in English and Spanish
  • acting as the primary point of contact for homeowners, including coordinating communications, responding to inquiries, and ensuring timely follow-up
  • supporting homeowners’ associations by preparing agendas, minutes, and board documentation
  • maintaining updated governance documents, policies, and legal records for the residences
  • overseeing VIP arrival and departure logistics, ensuring personalized experiences and premium amenities
  • organizing and maintaining digital and physical filing systems for contracts, reports, and communications
  • handling phone calls and inquiries with professionalism and confidentiality
  • supporting special projects and initiatives that enhance the luxury guest and owner experience
  • welcoming and acknowledging guests and property owners according to luxury hospitality standards
  • anticipating and addressing their needs with discretion and personalized service
  • providing assistance to individuals with special requirements
  • ensuring an inclusive and respectful environment
  • delivering a warm and professional farewell

Requirements

  • Bachelor’s degree in Hospitality Management, Hotel Administration, Tourism, or a related field strongly preferred
  • Minimum of 3 years in executive administrative roles within ultra-luxury hospitality or high-end residential environments
  • Direct experience interacting with UHNW guests and property owners is highly desirable
  • Solid understanding of ultra-luxury hotel operations, service protocols, and brand standards
  • Professional fluency in English and Spanish (written and spoken)
  • Proficiency in Microsoft Office Suite, property management systems, and design software (Adobe InDesign, Photoshop, Canva)
  • Commitment to The Ritz-Carlton Gold Standards
  • Exceptional organizational skills, discretion, integrity, and ability to manage multiple priorities in a fast-paced, high-touch environment
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