Executive Administrative Assistant

• Coordinate and manage complex calendars, including scheduling meetings, appointments, and travel arrangements across multiple time zones for both the General Manager and the Hotel Manager efficiently and effectively
• Arrange detailed travel itineraries and process expense reports in a timely and accurate manner
• Serve as the primary point of contact between executives and internal/external stakeholders, handling correspondence with professionalism and confidentiality
• Assist with special projects, research, and data analysis as directed by executives
• As a point of contact for our most discerning and repeat guests, the person in the role must be able to multi-task, handle stress, solve problems while acting autonomously within the scope of the role and culture of Ritz-Carlton by anticipating the needs of both leaders and the guests
• Demonstrating the genuine care and comfort of our internal and external guests in all responsibilities and enliven the Ritz-Carlton by demonstrating the principles of trust, honesty, respect, integrity and commitment in all interactions
• Actively assists the Guidance Team in their daily operation and may be called upon to act as an active communicator between our guests and the hotel management

• Minimum of 3 years Executive Administrative Assistance (or equivalent) & operations experience in a five-star hotel or resort
• A degree in hospitality and a second language would be desirable
• Extensive knowledge of hotel operations and systems including OPERA, Marsha, GuestVoice, CITY, Servidyne
• Strong proficiency in the latest versions of Microsoft Office, Excel and Power Point
• Exceptional organizational and time-management skills
• Proactive thinker and ability to work independently and anticipate needs
• Must be able to type 50-60wpm and ability to handle multiple tasks at once
• Ability to be a clear thinker and remain calm in pressure situations
• Ability to focus attention on details, be well organized and follow up
• Must have excellent telephone and email etiquette
• Maintain confidentiality of proprietary materials and information
• Excellent verbal and written skills, in English required, (writing samples will be requested)
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Prepare and review written documents (e.g., prepare agendas/timelines, daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness Take and distribute meeting minutes to appropriate individuals
• Follow up on action items for executive meetings, board meetings, and other high-level engagements
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

A degree in hospitality and a second language would be desirable