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Provide support and clerical expertise to Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies.
Job Responsibility:
Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager and answer telephones according to Four Seasons standards
Prepare written correspondence on behalf of General Manager and Hotel manager for approval
Compile monthly guest comment analysis and ensure proper distribution of results
Handle travel arrangements and reservations for managers and VIP guests
Maintain master list of donations made to charities on behalf of the hotel
Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required
Requirements:
High school education or equivalent experience
One to two years of employment in the related position with Four Seasons or other organization
Ability to operate computer equipment
Ability to read and speak and write English
Ability to compose business correspondence
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort