Executive Administrative Assistant Job at Four Seasons (Marrakech)

Job Responsibility

Provide comprehensive administrative support to the General Manager and Hotel Manager, including calendar management, correspondence, translation, filing systems, meeting agendas, travel arrangements
Coordinate communication on behalf of the Executive Office, including handling calls, emails, guest feedback channels and Elite Guest/VIP program follow-up
Review and analyze guest satisfaction surveys and feedback, summarize recurring issues, and prepare reports and presentations for the Planning Committee and corporate visits if applicable
Attend selected meetings, record accurate minutes
Maintain confidentiality of sensitive hotel, guest, and employee information at all times
Manage office organization, supplies, and records to ensure smooth daily operations
Work harmoniously and professionally with colleagues, guests, and external partners, embodying the Four Seasons Golden Rule

High attention to detail, accuracy, and organizational skills
able to manage multiple priorities in a dynamic environment
Service-oriented with the ability to anticipate needs and provide outstanding support to internal and external stakeholders
High level of professionalism, integrity, and discretion in handling confidential matters
Flexible and resourceful, with proven ability to adapt leadership style to varied operational situations involving both guest and house needs