Executive – Customer Support

• Identifying and assessing customers’ needs
• Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information
• Acknowledging and resolving customer complaints coordinating with different internal departments
• Keeping records of customer interactions, transactions, comments, and complaints
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Building sustainable relationships and trust with customers through open and interactive communication

• 1 - 3 years of experience in a customer support role, preferably in an international voice process
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using customer support software and tools
• High school diploma or equivalent
• additional qualifications in customer service are a plus

additional qualifications in customer service are a plus