Executive – Customer Support Job at Mantle Solutions (Kochi)

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Customer Support Executive

Identifying and assessing customers’ needs. Responding promptly to customer inqu...

Location

India , Kochi

Salary:

Not provided

Mantle Solutions

Expiration Date

Until further notice

Requirements

1 - 3 years of experience in a customer support role, preferably in an international voice process
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in using customer support software and tools
High school diploma or equivalent
additional qualifications in customer service are a plus

Job Responsibility

Identifying and assessing customers’ needs
Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information
Acknowledging and resolving customer complaints coordinating with different internal departments
Keeping records of customer interactions, transactions, comments, and complaints
Maintaining a positive, empathetic, and professional attitude towards customers always
Building sustainable relationships and trust with customers through open and interactive communication

Fulltime

Customer Support Executive

As a Customer Support Representative, you will be responsible for managing all c...

Location

India , Gurgaon

Salary:

Not provided

KocharTech

Expiration Date

Until further notice

Requirements

Complete responsibility of a customer interaction & Provide Superior Customer Experience on Chat/Email/Call
Provide accurate, valid and complete information by using the right methods/tools
Maintaining a positive, empathetic and professional attitude toward customers at all times
Collaborate with team-members, customer service teams to ensure superior customer experience
Follow company’s communication procedures, policies, and guidelines at all times
Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality

Job Responsibility

Manage all customer interactions across channels
Provide accurate and complete information to customers using the right tools and methods
Complete responsibility of a customer interaction & Provide Superior Customer Experience on Chat/Email/Call
Provide accurate, valid and complete information by using the right methods/tools
Maintain a positive, empathetic and professional attitude toward customers at all times
Collaborate with team-members, customer service teams to ensure superior customer experience
Follow company’s communication procedures, policies, and guidelines at all times
Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality

Customer Support Executive

CreatifSoft is looking for a passionate, result-driven and highly motivated "Cus...

Location

Pakistan , Karachi

Salary:

Not provided

Creatif Soft

Expiration Date

Until further notice

Requirements

Excellent communication and presentation skills
Negotiating and Customer relationship skills
Ability to multi-task, and manage time effectively
Confidence and persistence
Patience and self-motivation

Job Responsibility

Maintain a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Deal with our international and local customers on call, emails and live chat
Acknowledging and resolving customer complaints
Keeping records of customer interactions, transactions, comments and complaints
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support

What we offer

Market Competitive Salary
Growth Opportunities
Transport Allowance
Weekly Recreational Activities
Yearly Pakistan tour
Relaxed Working Environment
Complimentary Meal
Monthly Rewards
Paid leaves

Fulltime

Customer Support Executive

Headwater Holidays (part of Travelopia) specialises in self-guided active holida...

Location

United Kingdom , Northwich

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working in an 'on request' travel sales or customer service environment, with confidence handling both inbound and outbound telephone communication
A genuine passion for delivering excellent customer service and resolving travel-related enquiries
Strong communication skills with the ability to make efficient, well-judged decisions that support team and departmental objectives
A flexible and adaptable approach, with willingness to assist with ad-hoc tasks to support business and customer needs
Excellent attention to detail and the ability to multitask effectively in a fast-paced environment
Experience using reservation systems and computer platforms, along with strong proficiency in Excel, Outlook, and other Microsoft Office applications

Job Responsibility

Handle incoming and outgoing service calls within agreed service levels, consistently delivering exceptional customer service
Manage post-booking customer enquiries, including holiday amendments, while maintaining strong and positive customer relationships
Respond to customer emails within agreed service level and quality standards
Complete administrative tasks including invoicing, accurate record-keeping, and queue management in line with service level agreements
Process post-confirmation changes, including accommodation and route amendments
Manage aviation ticketing processes, including schedule changes and related customer communication
Arrange rail and other transport bookings as part of customer holiday itineraries
Liaise with locally appointed agents to resolve on-the-ground customer queries efficiently
Ensure all holiday documentation is accurate and issued within agreed timeframes
Build and maintain ongoing customer relationships to support retention and overall customer satisfaction

What we offer

Competitive salary plus performance bonus
Contributory pension plan and life insurance
25 days' holiday plus bank holidays and your birthday off
Employee travel benefits and discounts across retail partners
The opportunity to be part of a certified B Corp, where your work is valued
Career progression opportunities within a long-established brand with global backing

Fulltime

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to credit card accounts, statements and outstanding balances, payments and settlements, interest and fee clarifications, refunds (if applicable), dispute status follow-ups, account closure requests, and various general customer inquiries
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs (AHT, CSAT, Quality & Compliance scores, Productivity metrics)
Maintain strict adherence to Canadian banking compliance requirements, PCI-DSS guidelines, and data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in: International chat process (preferably BFSI) Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to credit card accounts, statements and outstanding balances, payments and settlements, interest and fee clarifications, refunds (if applicable), dispute status follow-ups, account closure requests, various general customer inquiries
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT, CSAT, Quality & Compliance scores, Productivity metrics
Maintain strict adherence to Canadian banking compliance requirements, PCI-DSS guidelines, data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

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Executive – Customer Support

Job Description

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