Exchanges & Returns Supervisor, IKEA

IKEA

Location:
Canada, Vaughan

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20.15 CAD / Hour

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Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Assist team members with additional duties, as required

Requirements:

You love challenges
You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
Your customer service skills are top notch
You are a total people-person and can strike up a conversation easily
You are quite comfortable with computers and are generally technology-savvy
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
You are looking to progress your career with IKEA and want to grow your leadership skills and experience

What we offer:

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Additional Information:

Job Posted:
May 17, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Exchanges & Returns Supervisor