Exchanges & Returns Co-Worker, IKEA

IKEA

Location:
Canada, Winnipeg

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20.00 - 22.00 CAD / Hour

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Job Description:

At IKEA, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

Job Responsibility:

Be an IKEA Ambassador by resolving issues in a fair and timely manner
Actively listen and identify customer needs
Process transactions according to IKEA returns and exchange policies
Handle cash according to IKEA policy
Maintain awareness of daily and weekly service/delivery targets
Ensure stock accuracy and inventory integrity
Stay current with IKEA product knowledge and policies
Assist team members with additional duties

Requirements:

At least 6 months of customer service work experience in retail
Returns or Cashier experience is a plus
Amazing attention for details
Ability to juggle multiple priorities
Top-notch customer service skills
Comfortable with computers and technology-savvy
Ability to work in a physically demanding, fast-paced environment
Ability to lift heavy items up to 50 lbs

Nice to have:

Returns or Cashier experience

What we offer:

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
Eligibility for annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Parental leave
Bereavement leave
Employee assistance program

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Exchanges & Returns Co-Worker