Exchanges And Returns Coworker

• Be an IKEA Ambassador by resolving issues in a fair and timely manner
• Actively listen and identify customer needs
• Process transactions according to IKEA returns and exchange policies
• Handle cash according to IKEA policy
• Maintain awareness of daily and weekly service/delivery targets
• Ensure stock accuracy and inventory integrity by following Returns/Exchange policies and routines
• Stay current with IKEA product knowledge, specials, and updates on policies
• Assist team members with additional duties

• You love challenges and seek them to solve them
• You have at least 6 months of customer service work experience in retail
• Returns or Cashier experience is a plus
• You have an amazing attention for details and can juggle multiple priorities while keeping a smile on your face
• Your customer service skills are top notch
• You meet all customers with compassion and understanding
• You can handle long queues
• You can assess a problem and deliver a solution quickly
• You are a people-person
• You are comfortable with computers and are technology-savvy
• You are okay with working in a physically demanding, fast-paced environment
• You may have to lift heavy items that weigh up to 50 lbs

Returns or Cashier experience