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Exchange Trade Fund Operations Assistant Manager

HSBC

Location:
Ireland, Dublin

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Exciting opportunity for an Exchange Trade Fund (ETF) Operations Assistant Manager to join HSBC in Ireland and help evolve and grow the business.

Job Responsibility:

Oversee daily ETF operation processes including trade matching, settlements, cash reconciliations, contract note release, and Net Asset Valuation (NAV)
be responsible for the day-to-day operational relationship with our ETF clients, including acting as an escalation point for any issues relating to portal access, settlements and valuations
provide support as necessary on daily activities such as contract notes, settlements, queries and client escalations within the ETF Operations team, ensuring that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters
provide input into planning and controlling the ETF Operations workload and workflow, review team’s output to sign-off stage where required
provide continuous training, development and feedback to team members on ETF operating systems and processes
review operating processes and procedures, suggest and implement any improvements as necessary to the ETF Operations processes to reduce risk and enhance client experience, in consultation with the Head of ETF operations
contribute to change management projects, system enhancements and new product launches
ensure client SLAs are consistently met, and provide feedback on monthly service calls.

Requirements:

In-depth product knowledge of traditional funds and specifically ETFs
demonstrable experience of ETFs portals, NAV tools and how they operate in the industry
detailed knowledge of the fund valuation process, ETF order processing and settlement including items such as Market Deviation, Actual Cost and Cut off times
excellent communication and relationship management skills pertaining to clients.

What we offer:

Access to development programmes, mentoring and coaching
world-class training through HSBC University
flexible work arrangements
opportunities to work internationally
join Employee Resource Groups with shared characteristics and interests.

Additional Information:

Job Posted:
August 26, 2025

Expiration:
September 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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