Exchange & Returns Co-worker Job at IKEA (Coquitlam)

Exchange and Returns Co-worker

Location

Canada , Ottawa

Salary:

22.25 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 2 years of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience
Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again

What we offer

Wellness days
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Exchange and Returns Co-worker

Resolve customer service issues, process returns and exchanges, maintain invento...

Location

Canada , Dartmouth

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

You seek challenges and solve them
At least 6 months of customer service work experience in retail
Attention for details and multitasking abilities
Compassionate and understanding customer service skills
Able to strike up conversations easily
Comfortable with computers and technology
Physically capable of working in a fast-paced environment lifting items up to 50 lbs

Job Responsibility

Resolve customer issues diplomatically
Process transactions according to return and exchange policies
Handle cash in compliance with company policy
Maintain stock accuracy and inventory integrity
Stay updated on product knowledge and store policies
Assist team members with additional duties

What we offer

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching
Annual bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Free drinks and healthy meal options (where available)
Parental leave
Bereavement leave

Parttime

Customer Experience Co-worker -Returns

Job Description Job ID: 347038 Date posted: 28/05/2026 Why we will love you ...

Location

United States , Tampa

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred.

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Customer Experience Co-worker II- Returns

You care about making a positive impact in the world. You understand greatness r...

Location

United States , Tampa

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Returns & Exchanges Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Edmonton

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You love challenges
You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
You are a total people-person and can strike up a conversation easily
You are quite comfortable with computers and are generally technology-savvy
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Job Responsibility

Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to your vacation days)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

New

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Las Vegas

Salary:

17.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Store co-worker I

As a Retail Store Associate, floating between various departments, contributing ...

Location

United States , Phoenix

Salary:

18.50 - 26.14 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year of retail experience, preferably in the home furnishing sector
Experience in actively selling through understanding customers and their needs

Job Responsibility

Actively approach customers requiring additional help, identify their needs and advise them on the best solutions for their homes
Keep area of responsibility clean, tidy, priced and fully stocked
Convey passion about IKEA products and actively learn about their features and benefits, sharing this knowledge with customers
Build furniture as needed for In Shape As New, introduction of new products, commercial calendar implementation and remodels
Prepare, produce, and maintain IKEA Food menu items
serve all IKEA Food menu items
follow procedures and guidelines for safe food handling, cleanliness and sanitation, and workplace safety
Receive inbound goods and ensure inventory accuracy at the point of receiving
Flow product to final selling location
Process sales transactions accurately and efficiently

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Carson

Salary:

19.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

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Exchange & Returns Co-worker

Job Description

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