Exchange & Returns Co-worker Job at IKEA (Coquitlam)

Exchange and Returns Co-worker

Resolve customer service issues, process returns and exchanges, maintain invento...

Location

Canada , Dartmouth

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

You seek challenges and solve them
At least 6 months of customer service work experience in retail
Attention for details and multitasking abilities
Compassionate and understanding customer service skills
Able to strike up conversations easily
Comfortable with computers and technology
Physically capable of working in a fast-paced environment lifting items up to 50 lbs

Job Responsibility

Resolve customer issues diplomatically
Process transactions according to return and exchange policies
Handle cash in compliance with company policy
Maintain stock accuracy and inventory integrity
Stay updated on product knowledge and store policies
Assist team members with additional duties

What we offer

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching
Annual bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Free drinks and healthy meal options (where available)
Parental leave
Bereavement leave

Parttime

Carts Co-Worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Stoughton

Salary:

19.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time.

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tool are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Cart Attendant co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , St. Louis

Salary:

17.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time
must be 18 years old
Authorized to work in US
Retail environment, must have open availability especially weekends FRI-Sun between 8am-11pm

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
Ensure that all physical shopping tools are adequately stocked and maintained throughout the store
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed

What we offer

Generous paid time off, holiday and sick time
Wisely Pay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Carts Co-worker

As a Retail Carts Co-worker, you will assist customers, maintain shopping tools,...

Location

United States , Jacksonville

Salary:

17.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Lifting up to 50lbs
walking frequently
outdoor work 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
ensure physical shopping tools are stocked and maintained throughout the store
monitor physical and digital shopping tools and address IT or unsafe conditions
support customer service areas like Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect
contribute to a positive customer experience
maintain IKEA culture by embracing diversity

What we offer

Generous paid time off
holiday and sick time
WiselyPay earned wages early
paid parental leave
KinderCare tuition discount
retirement and bonus plans
co-worker discount
meal deal
referral bonus
pet insurance program

Parttime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , St. Louis

Salary:

17.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

must be 18yrs
Authorized in US
must have open availability 8am-11pm especially weekends FRI-SUN
Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services
Keep loading zone clean by clearing away straps, excess carts, and cardboard
Ensure all physical shopping tools are adequately stocked and maintained
Monitor condition of physical and digital shopping tools
Report IT issues
Remove unsafe physical stands or tools
Address customer needs and resolve issues
Support in Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
Contribute to IKEA culture embracing diversity

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Store Customer Service Leader

Location

Italy , Pisa

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in Customer Service/Customer Care and knowledge of retail environment
Broad knowledge of customer life cycle and critical pain points connected to and between customer care
Broad knowledge about the local market environment, expectations from omnichannel customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Extensive knowledge of customer service (including: all aspects of the customer return, churn and exchange process), problem solving and conflict handling techniques
Broad knowledge of data analytics, operational plans (including cost and budget management) and goals, as well as continuous follow up on store KPIs
Strong leadership capabilities including ability to lead the business through the team and with the other store’s stakeholders, finding solutions for customer and operational issues
Ability to work independently and reliably on agreed working methods and able to implement solutions quickly
Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
Good attention to details by being persistent, structured and accurate
A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships, through good communication, negotiation and influencing skills

Job Responsibility

Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities are implemented in your store
Create and implement the local customer relations' action plan by identifying root causes of resolutions cases, using customer insights and needs and actively cooperate with all key stakeholders within commercial and beyond to secure integration, capacity development, quality performance of all services
Lead the deployment at local level of the country complete Services Offer (including planning, delivery, assembly, financing) steering towards a profitable and sustainable growth
Secure proactive communication of the full services offer in all relevant media and communication channels, following country directions
Secure that global and local solutions (working methods and tools to support a simple and smooth customer journey) are implemented in a successful way and follow ASR and compliance
Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints also through data driven approach
Act as key operational point of contact to Remote Customer Meeting Point (RCMP) and provide input to the service agreements and support co-workers in executing those
Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors and offer a professional service
Ensure your team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the services strategy and working routines for proper customer resolution
Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Fulltime

Customer Experience Co-worker II- Returns

You care about making a positive impact in the world. You understand greatness r...

Location

United States , Tampa

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Centennial, Colorado

Salary:

19.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Exchange & Returns Co-worker

IKEA

Location:
Canada , Coquitlam

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

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Job Description:

Job Responsibility:

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