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Exchange & Network Technical Delivery Manager

United Kingdom · Job Posted June 29, 2026
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Job Description

The Exchange & Network Technology Manager provides leadership and accountability for a team of Technology Optimisation Leads and technical planning resources responsible for delivering complex network & exchange work packages across the network estate, including Fixed, Fibre, Datacenters and BT Exchanges. The role operates in a multi supplier, matrixed environment and is accountable for the service management of strategic delivery partners, ensuring delivery performance, quality, and compliance to agreed service commitments.

Job Responsibility

  • Lead, coach and performance manage a team of Technology Optimisation Leads and planners, setting clear objectives, priorities, and delivery standards
  • Own the service management of strategic partners, including SLA, KPI and OLA definition, performance review, and escalation management
  • Provide portfolio‑level oversight of network activity, ensuring it is aligned to agreed milestones, safety, quality and architectural standards
  • Act as the senior technical delivery escalation point for high‑risk, high‑impact issues
  • Establish and maintain governance frameworks, including reporting, RAID management, partner performance reviews, and assurance controls
  • Align priorities across planning, build, operations, estates, and commercial functions through effective matrix leadership
  • Drive continuous improvement in delivery capability, partner performance, and service management disciplines
  • Represent the network in senior governance forums, providing clear insight into health, risks, and mitigation actions

Requirements

  • Significant experience leading technical delivery teams within a complex telecommunications environment
  • Proven track record of managing multiple Technology Optimisation Leads and/or planners delivering concurrent work packages
  • Strong experience in service managing external delivery partners, including performance governance, commercial awareness, and escalation handling
  • Deep understanding of end‑to‑end network delivery lifecycles and operational handover requirements
  • Demonstrated ability to operate effectively in a matrixed organisation, influencing across functions without direct authority
  • Comfortable engaging at senior leadership level, presenting delivery status, risks, and recommendations
  • Strong people‑leadership, coaching, and stakeholder‑management skills

What we offer

  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies

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