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The Exchange & Network Technology Manager provides leadership and accountability for a team of Technology Optimisation Leads and technical planning resources responsible for delivering complex network & exchange work packages across the network estate, including Fixed, Fibre, Datacenters and BT Exchanges. The role operates in a multi supplier, matrixed environment and is accountable for the service management of strategic delivery partners, ensuring delivery performance, quality, and compliance to agreed service commitments.
Job Responsibility
Lead, coach and performance manage a team of Technology Optimisation Leads and planners, setting clear objectives, priorities, and delivery standards
Own the service management of strategic partners, including SLA, KPI and OLA definition, performance review, and escalation management
Provide portfolio‑level oversight of network activity, ensuring it is aligned to agreed milestones, safety, quality and architectural standards
Act as the senior technical delivery escalation point for high‑risk, high‑impact issues
Establish and maintain governance frameworks, including reporting, RAID management, partner performance reviews, and assurance controls
Align priorities across planning, build, operations, estates, and commercial functions through effective matrix leadership
Drive continuous improvement in delivery capability, partner performance, and service management disciplines
Represent the network in senior governance forums, providing clear insight into health, risks, and mitigation actions
Requirements
Significant experience leading technical delivery teams within a complex telecommunications environment
Proven track record of managing multiple Technology Optimisation Leads and/or planners delivering concurrent work packages
Strong experience in service managing external delivery partners, including performance governance, commercial awareness, and escalation handling
Deep understanding of end‑to‑end network delivery lifecycles and operational handover requirements
Demonstrated ability to operate effectively in a matrixed organisation, influencing across functions without direct authority
Comfortable engaging at senior leadership level, presenting delivery status, risks, and recommendations
Strong people‑leadership, coaching, and stakeholder‑management skills