Exchange and Returns Co-worker

• Be an IKEA Ambassador by resolving customer issues fairly and timely
• Actively listen and identify customer needs
• Process transactions according to IKEA returns and exchange policies
• Handle cash according to IKEA policy
• Maintain awareness of daily and weekly service/delivery targets
• Maintain stock accuracy and inventory integrity by following Returns/Exchange policies
• Stay current with IKEA product knowledge and store/online specials
• Stay updated on returns and exchange policies
• Assist team members with additional duties

• At least 6 months of customer service work experience in retail
• Amazing attention for details and ability to juggle multiple priorities
• Top notch customer service skills with compassion and understanding
• Ability to handle long queues and assess problems quickly
• People-person who can strike up conversations easily
• Comfortable with computers and technology-savvy
• Ability to work in physically demanding, fast-paced environment
• Ability to lift heavy items up to 50 lbs

Returns or Cashier experience

• Wellness days
• Extended health, dental, and vision coverage
• RRSP with IKEA contribution matching
• Annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts
• Parental leave
• Bereavement leave
• Employee assistance program