Exchange and Returns Co-worker Job at IKEA (Ottawa)

Exchange and Returns Co-worker

Resolve customer service issues, process returns and exchanges, maintain invento...

Location

Canada , Dartmouth

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

You seek challenges and solve them
At least 6 months of customer service work experience in retail
Attention for details and multitasking abilities
Compassionate and understanding customer service skills
Able to strike up conversations easily
Comfortable with computers and technology
Physically capable of working in a fast-paced environment lifting items up to 50 lbs

Job Responsibility

Resolve customer issues diplomatically
Process transactions according to return and exchange policies
Handle cash in compliance with company policy
Maintain stock accuracy and inventory integrity
Stay updated on product knowledge and store policies
Assist team members with additional duties

What we offer

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching
Annual bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Free drinks and healthy meal options (where available)
Parental leave
Bereavement leave

Parttime

Carts Co-Worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Stoughton

Salary:

19.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time.

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tool are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Cart Attendant co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , St. Louis

Salary:

17.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time
must be 18 years old
Authorized to work in US
Retail environment, must have open availability especially weekends FRI-Sun between 8am-11pm

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
Ensure that all physical shopping tools are adequately stocked and maintained throughout the store
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed

What we offer

Generous paid time off, holiday and sick time
Wisely Pay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Carts Co-worker

As a Retail Carts Co-worker, you will assist customers, maintain shopping tools,...

Location

United States , Jacksonville

Salary:

17.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Lifting up to 50lbs
walking frequently
outdoor work 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
ensure physical shopping tools are stocked and maintained throughout the store
monitor physical and digital shopping tools and address IT or unsafe conditions
support customer service areas like Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect
contribute to a positive customer experience
maintain IKEA culture by embracing diversity

What we offer

Generous paid time off
holiday and sick time
WiselyPay earned wages early
paid parental leave
KinderCare tuition discount
retirement and bonus plans
co-worker discount
meal deal
referral bonus
pet insurance program

Parttime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , St. Louis

Salary:

17.15 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

must be 18yrs
Authorized in US
must have open availability 8am-11pm especially weekends FRI-SUN
Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services
Keep loading zone clean by clearing away straps, excess carts, and cardboard
Ensure all physical shopping tools are adequately stocked and maintained
Monitor condition of physical and digital shopping tools
Report IT issues
Remove unsafe physical stands or tools
Address customer needs and resolve issues
Support in Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
Contribute to IKEA culture embracing diversity

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

New

Seasonal Full-Time Customer Experience Associate

Seasonal Full-Time Customer Experience Associate at IKEA. Temporary (Seasonal), ...

Location

United States , Conshohocken

Salary:

17.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Monitor the condition of physical and digital shopping tools, report any IT issues
Remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Build emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)

Job Responsibility

Contribute to creating a pleasant and safe environment for the children that visit our play facility
Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment
Participate in the planning and execution of children’s activities both in and outside of Småland
Build meaningful and empathetic relationships with children and their caretakers
Strictly adhere to all IKEA play facility and safety & security policy and procedures
Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed
Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Exchange & Returns Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Coquitlam

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

Job Responsibility

Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
Communicate decisions confidently and empathetically to ensure a positive customer experience
Process transactions accurately while maintaining inventory control and compliance
Stay informed on policy updates, product knowledge, and service performance targets
Collaborate with team members to support overall customer relations operations

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Parttime

Returns & Exchanges Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Edmonton

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You love challenges
You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
You are a total people-person and can strike up a conversation easily
You are quite comfortable with computers and are generally technology-savvy
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Job Responsibility

Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to your vacation days)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

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Exchange and Returns Co-worker

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