Exchange and Returns Co-Worker

• Be an IKEA Ambassador by resolving customer issues in a fair and timely manner
• actively listen and identify customer needs
• process transactions according to IKEA returns and exchange policies
• handle cash according to IKEA policy
• maintain an ongoing awareness of daily and weekly service/delivery targets
• ensure stock accuracy and inventory integrity by following Returns/Exchange policies
• stay current with IKEA product knowledge, in-store and online specials, updates on returns and exchange policies, and Customer Relations action plans
• assist team members with additional duties, as required.

• You love challenges and seek them to solve them
• you have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus)
• you have an amazing attention for details and can juggle multiple priorities while keeping a smile on your face
• your customer service skills are top notch – you meet customers with compassion and understanding
• you handle long queues and can assess a problem and deliver a solution quickly
• you are a people-person and can strike up a conversation easily
• you are comfortable with computers and generally technology-savvy
• you are cool with working in a physically demanding, fast-paced environment (where you may lift items up to 50 lbs).

Returns or Cashier experience

• Wellness days
• extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• eligibility for IKEA annual bonus incentive plan
• flexible spending account
• life insurance
• merchandise and restaurant discounts
• free drinks and healthy meal options in co-worker restaurant (where available)
• parental leave
• bereavement leave
• employee assistance program.