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We are seeking a detail-oriented and dependable Exceptions CIU Processor to join our team in Carol Stream, Illinois. In this role, you will be responsible for processing critical account updates, maintaining data accuracy, and supporting customer payment processing activities. The ideal candidate is highly organized, enjoys working with data, possesses strong attention to detail, and can thrive in a fast-paced production environment with strict deadlines.
Job Responsibility
Accurately enter and update customer information within designated software systems
Process data updates including address changes, direct deposit information, and other account maintenance activities
Review work for completeness, accuracy, and compliance with established procedures
Communicate appropriate resolutions and process updates in a timely manner
Maintain strict confidentiality of sensitive customer information
Meet productivity, quality, and performance standards
Utilize telephone systems and computer applications to support daily operations
Provide assistance, guidance, and training support to new team members as needed
Manage multiple assignments and priorities while meeting established deadlines
Follow all departmental procedures, policies, and quality standards
Perform additional duties and special projects as assigned
Requirements
High School Diploma or GED required
Minimum of 1 year of customer service experience
Strong written and verbal communication skills
Proficiency with computers, data entry, and Microsoft Office applications
Strong keyboarding and data entry skills
Excellent attention to detail and commitment to accuracy
Strong analytical and problem-solving abilities
Ability to multitask and manage competing priorities
Excellent interpersonal and teamwork skills
Strong attendance and reliability record
Ability to follow detailed instructions, procedures, and guidelines
Willingness to learn new processes and cross-train across multiple functions
What we offer
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Paid training program
Collaborative and supportive team environment
Opportunity to develop new skills and grow within operations and processing functions
Consistent daytime hours with evenings and weekends off