This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Examination Support Administrator role in Newport. Predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment. Play a key role in ensuring high-quality, legally compliant administrative decisions while handling a varied and often demanding workload.
Job Responsibility:
Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
Reviewing, assessing, and validating information and evidence to support accurate decision-making
Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
Producing clear and compliant documentation in line with policies and procedures
Handling customer contact professionally and confidently: Responding to general enquiries by letter or email within 5 working days
Responding to more complex or detailed correspondence within 3 weeks
Supporting other teams with administrative and casework tasks when required
Actively engage with change, adapt to new processes, and contribute positively to continuous improvement
Requirements:
Highly organised
Detail-focused
Confident managing complex casework
Strong attention to detail
Excellent written communication
Ability to manage multiple cases at different stages
What we offer:
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria