Examination Support Administrator

This is a casework-heavy role, requiring strong attention to detail, excellent written communication, and the ability to manage multiple cases at different stages. Your responsibilities will include: Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements; Reviewing, assessing, and validating information and evidence to support accurate decision-making; Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely; Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information; Producing clear and compliant documentation in line with policies and procedures; Handling customer contact professionally and confidently: Responding to general enquiries by letter or email within 5 working days; Responding to more complex or detailed correspondence within 3 weeks; Supporting other teams with administrative and casework tasks when required