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We're looking for an Examination Support Administrator to join our busy and supportive team in Newport. This is a fantastic opportunity for someone who thrives in a structured environment, enjoys working accurately, and wants to play a key role in delivering high-quality administrative support.
Job Responsibility:
Processing forms in line with agreed quality standards and legal requirements, and communicating outcomes clearly in writing
Accurately recording and maintaining data on internal databases, including uploading documents and identifying any gaps or errors
Producing clear, accurate documentation in line with guidance
Handling customer contact professionally: Answering phone calls within 5 rings, Responding to general enquiries by letter/email within 5 days, Responding to detailed correspondence within 3 weeks
Supporting other teams with administrative tasks when required
Actively engage and participate in the Transformation programme
Attend the office for at least 20% of your working week
Take part in rotas
Occasionally attend the office at short notice if business needs require
Requirements:
Strong IT literacy
Excellent accuracy and attention to detail
The ability to prioritise tasks and meet deadlines
A timely, reliable approach to work
Excellent verbal and written communication skills
What we offer:
Hybrid working for better work-life balance
Supportive training and development
The chance to be part of meaningful organisational change
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