Examination Support Administrator

• Managing a caseload of examination support cases
• Processing forms in line with agreed quality standards, guidance, and legal requirements
• Reviewing, assessing, and validating information and evidence to support accurate decision-making
• Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
• Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
• Producing clear and compliant documentation in line with policies and procedures
• Handling customer contact professionally and confidently: Responding to general enquiries by letter or email within 5 working days
• Responding to more complex or detailed correspondence within 3 weeks
• Supporting other teams with administrative and casework tasks when required

• Managing a caseload of examination support cases
• Processing forms in line with agreed quality standards, guidance, and legal requirements
• Reviewing, assessing, and validating information and evidence to support accurate decision-making
• Clearly communicating outcomes and decisions in writing
• Accurately recording and maintaining case data on internal systems
• Producing clear and compliant documentation in line with policies and procedures
• Handling customer contact professionally and confidently
• Supporting other teams with administrative and casework tasks when required
• Strong attention to detail
• Excellent written communication
• Ability to manage multiple cases at different stages

Paid holidays and pension scheme