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Examination Support Administrator

United Kingdom, Newport 13.90 GBP / Hour · Job Posted February 05, 2026
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Job Description

Examination Support Administrator role in Newport. This is a casework-heavy role, requiring strong attention to detail, excellent written communication, and the ability to manage multiple cases at different stages. The office is currently undergoing a Transformation programme, introducing new systems and ways of working. Once training is complete, we work in a hybrid model, combining home and office working.

Job Responsibility

  • Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
  • Reviewing, assessing, and validating information and evidence to support accurate decision-making
  • Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
  • Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
  • Producing clear and compliant documentation in line with policies and procedures
  • Handling customer contact professionally and confidently: Responding to general enquiries by letter or email within 5 working days
  • Responding to more complex or detailed correspondence within 3 weeks
  • Supporting other teams with administrative and casework tasks when required
  • Attending the office for at least 20% of your working week
  • Participating in team rotas
  • Occasionally attending the office at short notice to meet business needs

Requirements

  • Highly organised
  • Detail-focused
  • Confident managing complex casework
  • Strong attention to detail
  • Excellent written communication
  • Ability to manage multiple cases at different stages
  • Ability to actively engage with change and adapt to new processes

What we offer

  • Paid holidays and pension scheme
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

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This is a casework-heavy role, requiring strong attention to detail, excellent w...
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United Kingdom , Newport
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  • Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
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  • Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
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