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Examination Support Administrator

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Brook-St Hiredonline

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Location:
United Kingdom , Newport

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Contract Type:
Not provided

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Salary:

13.90 GBP / Hour

Job Description:

Examination Support Administrator role in Newport. This is a casework-heavy role, requiring strong attention to detail, excellent written communication, and the ability to manage multiple cases at different stages. The office is currently undergoing a Transformation programme, introducing new systems and ways of working. Once training is complete, we work in a hybrid model, combining home and office working.

Job Responsibility:

  • Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
  • Reviewing, assessing, and validating information and evidence to support accurate decision-making
  • Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
  • Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
  • Producing clear and compliant documentation in line with policies and procedures
  • Handling customer contact professionally and confidently: Responding to general enquiries by letter or email within 5 working days
  • Responding to more complex or detailed correspondence within 3 weeks
  • Supporting other teams with administrative and casework tasks when required
  • Attending the office for at least 20% of your working week
  • Participating in team rotas
  • Occasionally attending the office at short notice to meet business needs

Requirements:

  • Highly organised
  • Detail-focused
  • Confident managing complex casework
  • Strong attention to detail
  • Excellent written communication
  • Ability to manage multiple cases at different stages
  • Ability to actively engage with change and adapt to new processes
What we offer:
  • Paid holidays and pension scheme
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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