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Examination Support Administrator role in Newport. This is a casework-heavy role, requiring strong attention to detail, excellent written communication, and the ability to manage multiple cases at different stages. The office is currently undergoing a Transformation programme, introducing new systems and ways of working. Once training is complete, we work in a hybrid model, combining home and office working.
Job Responsibility:
Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
Reviewing, assessing, and validating information and evidence to support accurate decision-making
Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
Producing clear and compliant documentation in line with policies and procedures
Handling customer contact professionally and confidently: Responding to general enquiries by letter or email within 5 working days
Responding to more complex or detailed correspondence within 3 weeks
Supporting other teams with administrative and casework tasks when required
Attending the office for at least 20% of your working week
Participating in team rotas
Occasionally attending the office at short notice to meet business needs
Requirements:
Highly organised
Detail-focused
Confident managing complex casework
Strong attention to detail
Excellent written communication
Ability to manage multiple cases at different stages
Ability to actively engage with change and adapt to new processes
What we offer:
Paid holidays and pension scheme
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria