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As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Job Responsibility:
Establishes and annually reviews standards and work procedures for all staff
Plans work and staffing schedules and areas of work to ensure adequate services are rendered
Assists in the hiring process
interview, hiring and training of new associates
Orients, develops, and supervises all supervisory/housekeeping staff
Conducts regular inspections and makes recommendations to the facility
Conducts monthly reporting of goals, accomplishments, and future plans
Provides staff education and continuous training
Communicates with staff, administration, and other departments
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)
Requirements:
4 years of support services, military, housekeeping, and/or facilities maintenance experience
At least 1 year of supervisory experience in support service related field with high customer/client contact
Ability to communicate effectively in written format and oral presentations
Ability to multi-task and establish priorities
Ability to maintain organization in a changing and stressful environment
Exhibit initiative, responsibility, flexibility, and leadership
Possess a thorough knowledge of contract administration and office procedures
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet
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