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We are seeking a Senior Delivery Lead – Release Planning to provide functional leadership across a complex, multi-team release planning environment. This role is accountable for setting and evolving release governance, ensuring consistent, high-quality delivery while meeting service, compliance, and risk obligations. The individual will work closely with senior stakeholders to enable effective change delivery at scale, with a strong focus on continuous improvement, service excellence, and low-risk outcomes across multiple products and workstreams.
Job Responsibility
Lead and govern release planning across 10+ planning teams, each operating with their own release calendars, KPIs, and SLAs
Design, implement, and continuously evolve a robust Release Governance Framework aligned to service, SOX, and customer obligations
Provide umbrella governance to ensure consistency, standardisation, and best practice adoption across all release planning teams
Engage and communicate effectively with stakeholders at E-band and below, ensuring transparency, alignment, and timely escalation
Enable delivery teams with reliable change vehicles that support high-quality, low-risk project and programme delivery
Define, track, and improve KPIs and SLAs, driving continuous improvement across service delivery and operational efficiency
Lead and support c.3–4 team leads, each managing their own teams and processes, fostering collaboration and shared learning
Ensure release governance alignment across products and workstreams to realise benefits of scale while supporting tailored service needs
Oversee product ownership assurance and roadmap alignment across multiple product streams (including EVO, Devices, and Collections)
Conduct OIA/VIA reviews to assess and manage operational impacts for new products and services
Manage escalations, exceptions, and release-related risks in a pragmatic, solution-oriented manner
Own landscape and project dependency management to support integrated planning and delivery
Act as the Release Planning single point of contact for TDA attendance and impact assessments
Partner with Support Enablement teams on process design and redesign initiatives
Drive defect analysis and root cause analysis, with a clear focus on achieving zero defects in production
Ensure consistent, standardised, and high-quality service delivery across all release workstreams
Requirements
An experienced release planning or delivery professional with exceptional organisational and planning capability
A people leader with a proven ability to motivate teams, align them to shared goals, and continuously raise performance standards
Skilled in designing, deploying, and operating effective governance structures in complex environments
Experienced in documenting processes and creating high-quality SOPs that enable efficient, cross-functional working
Knowledgeable in EVO landscapes, processes, governance, and associated functional teams
A confident communicator, able to present complex information clearly to large and senior audiences
Comfortable engaging with and escalating to senior stakeholders when required
Experienced in transformation initiatives and adaptable to evolving business needs
A collaborative problem-solver with strong negotiation and conflict resolution skills
Proficient in Microsoft Excel and MS Visio, with strong presentation skills and attention to detail
What we offer
The opportunity to lead and shape release governance at scale within a complex, enterprise environment
Exposure to senior stakeholders and large transformation programmes, including SAP RISE initiatives
A role with meaningful influence over service quality, risk management, and customer outcomes
The chance to drive continuous improvement and embed best practice across multiple teams and products