Evo Sap Changement Management Lead Job at Vodafone (Pune)

Job Description

We are seeking a senior SAP service delivery professional to lead Change Operations within a complex, multi-location environment. This role is responsible for governing and optimising change management practices, ensuring compliance, risk control, and service excellence while leading large, diverse delivery teams. The individual will play a critical role in strengthening governance, driving operational efficiency, and engaging senior stakeholders across the organisation.

Job Responsibility

Lead and manage SAP Change Operations with accountability for large teams of 20+ resources across multiple locations and technology skills
Own and continuously improve Change governance, CAB operations, risk and impact assessments, and end-to-end stakeholder engagement
Ensure strong adherence to ITIL Change Management practices, including standard, normal, and emergency change handling and CAB discipline
Oversee and optimise the use of ITSM tools such as Remedy, ServiceNow, and Jira Service Management, including workflows, approvals, reporting, and audit evidence
Manage internal and client-driven audits, ensuring operational compliance and readiness at all times
Drive service improvement initiatives focused on increasing efficiency, reducing manual effort, and enabling automation or process improvements
Provide leadership during high-pressure situations, enabling effective decision-making and conflict resolution
Influence and engage senior stakeholders to ensure alignment with governance and delivery objectives
Contribute to the preparation of Statements of Work and Master Service Agreements for new services, where required, and support delivery within agreed project margin thresholds

Requirements

A seasoned IT professional with 18+ years of industry experience, including at least 10 years in a delivery management role leading large, distributed teams
Highly experienced in Change governance, CAB operations, risk and impact management, and stakeholder engagement
Strongly grounded in ITIL Change Management practices and governance frameworks
Experienced with ITSM platforms such as Remedy, ServiceNow, or Jira Service Management, including reporting and compliance evidence
Confident in managing audits and compliance processes within enterprise environments
Skilled in driving continuous service improvement through automation and process optimisation
A collaborative leader with strong coaching, negotiation, conflict resolution, and decision-making capabilities
An effective communicator with excellent written and verbal English, able to engage confidently with senior stakeholders
Holds a Bachelor’s degree in IT, Engineering, Business, or equivalent experience
a Master’s degree is preferred
ITIL Service Management, Scrum Master (CSM), or SAFe certifications are desirable

Nice to have

ITIL Service Management
Scrum Master (CSM)
SAFe certifications

What we offer

The opportunity to lead enterprise-scale SAP Change Operations in a global organisation
Exposure to senior stakeholders and strategic governance forums
A role with clear influence over service quality, compliance, and operational excellence
The ability to shape and improve change management practices at scale

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Evo Sap Changement Management Lead

Job Description

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Requirements

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