CrawlJobs Logo
Vodafone Logo Vodafone · IT - Administration

Evo Incident Management & Stabilisation Expert

India, Pune · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

We are seeking an experienced EVO Incident Management & Stabilisation Expert to play a critical role in ensuring service stability and rapid incident resolution across complex IT environments. This role is suited to an individual who thrives in real-time operational environments, is comfortable working in a 24/7 model, and can confidently engage with senior stakeholders while driving continuous service improvement through data-driven insights.

Job Responsibility

  • Act as the single point of contact for all critical and major incidents across clients
  • Provide real-time and continuous follow-up with support teams to ensure timely incident resolution
  • Monitor, manage, and coordinate incidents throughout the complete ticket lifecycle
  • Schedule and facilitate War Rooms to resolve critical incidents effectively
  • Ensure correct incident prioritisation, categorisation, and escalation in line with agreed processes
  • Confirm incident records are fully updated before handover to Problem Management
  • Coordinate availability of required support resources for major incident resolution
  • Ensure Root Cause Analyses (RCA) are recorded and review RCA inputs from resolver groups
  • Provide post-production support, including gap analysis and follow-up actions
  • Deliver Incident Management reporting, including KPIs, management dashboards, and stakeholder reports
  • Publish weekly SLA reports across support groups and to stakeholders
  • Conduct monthly SLA review meetings with team leads
  • Lead service review meetings with business stakeholders, sharing trend analysis and improvement recommendations
  • Develop and maintain an error database to improve incident resolution speed and service stability
  • Build strong interfaces between Incident Management, Problem Management, and Service Desk teams
  • Communicate progress, risks, and critical updates clearly to senior stakeholders and business users

Requirements

  • IT professional with 6+ years of experience in Incident Management, Stabilisation, and Release Management
  • ITIL v4 Foundation certified (minimum)
  • Comfortable working in a 24/7 operational environment
  • Experienced in managing critical incidents and engaging with multiple technical and business stakeholders
  • Skilled in reporting and analysis using tools such as Power BI and Microsoft Excel
  • Knowledgeable in Problem and Change Management practices
  • Clear, confident communicator with strong stakeholder management capabilities
  • Detail-oriented, organised, and able to manage pressure during high-impact incidents
  • Possess a strong understanding of the end-to-end IT incident lifecycle

What we offer

  • Exposure to complex, large-scale IT environments within a global organisation
  • Opportunities to work closely with senior business and technical stakeholders
  • A role that directly contributes to service stability and customer experience
  • Continuous learning through hands-on incident, problem, and service management activities
  • An inclusive, collaborative workplace that values diverse perspectives
Vodafone - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Evo Incident Management & Stabilisation Expert

8 matching positions

New

Network Protection Investigating Agent

Are you passionate about protecting the environment and working directly with pe...
Location
Location
United Kingdom , Crossness
Salary
Salary:
31000.00 GBP / Year
thameswater.co.uk Logo
Thames Water
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Experience of working with and managing diverse customer relationships
  • Be a confident and persuasive communicator at all levels, both written and verbal
  • Be a dedicated person that can work alone effectively, managing your own time to deliver results
  • Be a team player who can work towards a team objective whilst managing your workload remotely
  • Ability to use an Android Smartphone and basic knowledge of MS Office
  • Due to the nature of the role, a clean driving license is essential
Job Responsibility
Job Responsibility
  • By working with customers, you will actively be part of reducing blockages, sewage flooding and pollution
  • protecting our network, customers, and the environment alike
  • Within this role, you will be the sole worker for your area
  • As a Network Protection Investigator, you will work closely with our customers to support and educate them in grease management and correct disposal of waste
  • You will visit and engage with them daily on best kitchen practice to stop the misuse of drains and prevent further 'Fatbergs' from forming
What we offer
What we offer
  • Competitive salary of up to £31,000 per annum depending on skills and experience
  • Company vehicle for business use only and fuel card
  • Annual Leave - 24 days holiday per year increasing to 28 with the length of service
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
  • Access to many benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance
  • Fulltime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Somersworth
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Operational Catchment Manager

We are seeking a dynamic Operations Catchment Manager to lead the delivery of es...
Location
Location
United Kingdom , Hammersmith
Salary
Salary:
55000.00 GBP / Year
thameswater.co.uk Logo
Thames Water
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Demonstrable experience in leadership within operational or asset management environments
  • A solid understanding of health and safety legislation, including confined space and lifting operations
  • Knowledge of asset reliability, performance management, and continuous improvement
  • A hands-on management style, with the ability to engage and inspire teams
  • Excellent organisational, communication, and interpersonal skills
  • The ability to work independently and take full accountability for outcomes
  • Due to the nature of the role a Full UK Driving Licence is essential
  • Willingness to travel across multiple operational sites
Job Responsibility
Job Responsibility
  • Leading, developing, and managing team performance to achieve operational excellence
  • Overseeing the operation and maintenance of wastewater pumping stations and sewer networks
  • Managing operational budgets and identifying opportunities for continuous improvement
  • Ensuring all activities comply with environmental standards and exceed customer expectations
  • Collaborating with internal and external stakeholders to deliver KPIs, support capital investment projects, and maintain effective customer communication
  • Promoting a strong, proactive health and safety culture, ensuring best practices are consistently applied
What we offer
What we offer
  • 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance
  • Fulltime
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Rochester
Salary
Salary:
18.00 - 27.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Washington
Salary
Salary:
17.95 - 24.95 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Coral Springs
Salary
Salary:
15.00 - 22.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 14, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Porter
Salary
Salary:
16.50 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 12, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , San Diego
Salary
Salary:
19.75 - 28.75 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  • Experience as a retail supervisor
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right