Everyday Connect Representative

• Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products
• Provides excellent customer service to complex customer calls by keeping up to date on training and internal communications
• Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)
• Generates customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate

• High school certificate
• Must be proficient in language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations

• Tailored professional development opportunities
• Competitive pay
• Embedded flexible working culture
• Market-leading subsidised private health cover
• Enhanced parental pay and support when returning to work
• Subsidised banking products and services
• Bonus leave days
• Wellness programmes including discounted gym memberships