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The floor supervisor is responsible for supervising and coordinating the daily operations of the food and beverage service on match days at The new Everton Stadium in Bramley Moore Dock in Liverpool. This role involves supervising a team of staff, ensuring high-quality customer service, and maintaining the efficiency of food and beverage operations. The Floor Supervisor will ensure that all premium restaurants and bars are running efficiently and staff are properly trained, and guests receive prompt and friendly service, all while adhering to the Aramark health & safety standards. With the opportunity to work on amazing events including Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering space on a casual basis!
Job Responsibility:
Ensure you are fully aware of the importance of all allergens passed on from supervisor/manager on match-days. Any special dietaries or intolerances is addressed following the Aramark standards
Lead and manage a team of food and beverage assistants, ensuring they are delivering excellent customer service, following proper procedures, and maintaining a clean work environment
Provide ongoing training to new and existing staff on food and beverage procedures, customer service, and safety standards
Monitor and manage stock levels during events, ensuring that food, beverages, and supplies are replenished in a timely manner to avoid shortages or delays
Work with the management team to plan and coordinate service for large crowds during match-days, ensuring all restaurants and bars are prepared for high-demand periods
Work closely with kitchen, bar, and management teams to ensure smooth communication and efficient service throughout the event
Ensure licencing and alcohol policies are adhered to at all times (Challenge 25)
Requirements:
Previous experience in a hospitality environment
Standard knowledge of restaurant and bar efficiency
Previous supervisory experience is desirable
Strong attention to detail, structured and methodical with the flexibility to respond to the dynamic demands of all matchday requests
A confident team player who thrives on working within a fast paced environment
Excellent customer service skills
What we offer:
Competitive hourly rates
Opportunity to join us for the first ever season at the NEW STADIUM and beyond
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