Events Operations Manager, Office Angels

Office Angels

Location:
United Kingdom, Battersea

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

50000.00 - 55000.00 GBP / Year

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Job Description:

Are you passionate about creating unforgettable experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be the Events Operations Manager of this luxury travel company! In this dynamic role, you will lead the operations team to ensure seamless event execution and exceptional guest relations. Your organisational prowess and proactive communication will be vital in delivering outstanding service to guests, enhancing their journey from start to finish.

Job Responsibility:

Supervise and cultivate a motivated Operations team, fostering a culture of open communication and collaboration
Guest Experience: Oversee journey planning, ensuring all guest needs, including dietary requests and special arrangements, are met with precision
Administrative Excellence: Produce detailed departure administration, manage bookings, and maintain accurate guest manifests
Operational Management: Monitor and manage the company systems for bookings and itineraries, ensuring a smooth operational flow
Supplier Relations: Authorise supplier invoices, manage contracts, and build strong relationships with external partners
Ensure compliance with safety regulations and protocols, prioritising the well-being of our guests and team members
Continuous Improvement: Stay updated on industry trends and implement measures to enhance cost efficiency and guest satisfaction

Requirements:

Proven experience in operations management, preferably within the events or hospitality sector
Happy to travel around the UK
Strong leadership skills with the ability to motivate and engage a diverse team
Exceptional organisational and multitasking abilities, with a keen eye for detail
Excellent communication skills to liaise effectively across departments and with guests
A proactive problem-solver who can identify and resolve issues quickly and effectively
Flexibility and adaptability

What we offer:

Group Income Protection
Group Life Insurance
Employer contribution pension
Discounts on the company products
Enhanced Maternity & Paternity Pay
Wellness programme throughout the year
Private Medical & Dental
25 days annual leave (+Bank holidays)

Additional Information:

Job Posted:
April 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Events Operations Manager