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SpotHero Logo SpotHero · -

Events Operations Manager

United States, Chicago Employment contract 96000.00 - 120000.00 USD / Year · Job Posted May 29, 2026
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Job Description

SpotHero is looking for an Events Operations Manager to lead events operations and oversee the performance and inventory management of event-related parking operations across ticketed and non-ticketed events. This hands-on people manager role leads the events operations team while owning the end-to-end identification, scoping, execution, and outcome tracking of event parking optimization opportunities. The Events Operations Manager sits at the intersection of Operations, Analytics, Sales, Marketing, and Fraud Prevention, ensuring that event demand is effectively captured, monitored, and converted into revenue opportunities. They will play a critical role in maximizing Gross Order Value (GOV) for events while improving event coverage, inventory reliability, and overall marketplace performance.

Job Responsibility

  • Monitor and manage event coverage to ensure all relevant events are accurately captured and scheduled within internal systems
  • Identify and resolve operational failures related to event ingestion, scheduling, or inventory availability
  • Oversee both ticketed and non-ticketed event operations to ensure marketplace readiness and visibility
  • Monitor contracted inventory allocations to ensure expected inventory is received and accurately reflected in the platform
  • Analyze event conversion trends and performance metrics to maximize event-related GOV
  • Monitor event sellout velocity and conversion rates to identify optimization opportunities before and during events
  • Scope, lead, and execute optimization projects from identification through completion, including defining success metrics, coordinating cross-functional stakeholders, and documenting outcomes
  • Identify missed demand opportunities and action operational inefficiencies impacting conversion performance
  • Help identify fraudulent activity, unwanted reseller behavior, and marketplace abuse related to event inventory
  • Partner with internal teams to flag suspicious inventory patterns and recommend operational safeguards
  • Measure search demand and identify areas where user demand is going uncaptured
  • Provide actionable insights and recommendations to Sales and Business Development teams
  • Partner with Marketing teams to provide recommendations for event-related SEM keyword targeting and SEO content opportunities
  • Partner with the Verticals Squad to surface operational pain points
  • Contribute to roadmap prioritization
  • Serve as a key operational voice in product discussions
  • Collaborate with Analytics, Sales, and Marketing stakeholders
  • Support ongoing process improvements
  • Hire, onboard, and develop team members
  • Provide day-to-day guidance, workload prioritization, and operational oversight
  • Run regular 1:1s, performance reviews, build individual development plans

Requirements

  • 3–6+ years of experience in marketplace operations, event operations, or a related field
  • Experience leading, managing, and mentoring a team
  • Strong project management skills with demonstrated ability to take an ambiguous operational problem from identification through execution and resolution with minimal oversight
  • Strong analytical and technical aptitude with experience interpreting operational and conversion data
  • Experience working with large datasets, reporting tools, or business intelligence platforms preferred
  • Highly organized with strong attention to detail and ability to manage multiple operational workflows simultaneously
  • Comfortable working cross-functionally in a fast-paced environment
  • Experience in marketplaces, ticketing, events, parking, or e-commerce environments is a plus
  • Familiarity with fraud detection, inventory operations, or conversion optimization is preferred
  • Familiarity with professional and collegiate sporting event structures, playoff formats, and ticketed event calendars is preferred

What we offer

  • Excellent benefits
  • We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies
  • Flexible PTO policy and outstanding work/life balance
  • Grubhub weekly lunch stipend for in-office days
  • Udemy License and Personal Learning Budget
  • Annual parking stipend
  • The opportunity to collaborate with fun, innovative, and passionate people
  • Employee Resource Groups
  • Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program
  • Wellness program
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