Events Operations Manager Job at SpotHero (Chicago)

Job Description

SpotHero is looking for an Events Operations Manager to lead events operations and oversee the performance and inventory management of event-related parking operations across ticketed and non-ticketed events. This hands-on people manager role leads the events operations team while owning the end-to-end identification, scoping, execution, and outcome tracking of event parking optimization opportunities. The Events Operations Manager sits at the intersection of Operations, Analytics, Sales, Marketing, and Fraud Prevention, ensuring that event demand is effectively captured, monitored, and converted into revenue opportunities. They will play a critical role in maximizing Gross Order Value (GOV) for events while improving event coverage, inventory reliability, and overall marketplace performance.

Job Responsibility

Monitor and manage event coverage to ensure all relevant events are accurately captured and scheduled within internal systems
Identify and resolve operational failures related to event ingestion, scheduling, or inventory availability
Oversee both ticketed and non-ticketed event operations to ensure marketplace readiness and visibility
Monitor contracted inventory allocations to ensure expected inventory is received and accurately reflected in the platform
Analyze event conversion trends and performance metrics to maximize event-related GOV
Monitor event sellout velocity and conversion rates to identify optimization opportunities before and during events
Scope, lead, and execute optimization projects from identification through completion, including defining success metrics, coordinating cross-functional stakeholders, and documenting outcomes
Identify missed demand opportunities and action operational inefficiencies impacting conversion performance
Help identify fraudulent activity, unwanted reseller behavior, and marketplace abuse related to event inventory
Partner with internal teams to flag suspicious inventory patterns and recommend operational safeguards
Measure search demand and identify areas where user demand is going uncaptured
Provide actionable insights and recommendations to Sales and Business Development teams
Partner with Marketing teams to provide recommendations for event-related SEM keyword targeting and SEO content opportunities
Partner with the Verticals Squad to surface operational pain points
Contribute to roadmap prioritization
Serve as a key operational voice in product discussions
Collaborate with Analytics, Sales, and Marketing stakeholders
Support ongoing process improvements
Hire, onboard, and develop team members
Provide day-to-day guidance, workload prioritization, and operational oversight
Run regular 1:1s, performance reviews, build individual development plans

Requirements

3–6+ years of experience in marketplace operations, event operations, or a related field
Experience leading, managing, and mentoring a team
Strong project management skills with demonstrated ability to take an ambiguous operational problem from identification through execution and resolution with minimal oversight
Strong analytical and technical aptitude with experience interpreting operational and conversion data
Experience working with large datasets, reporting tools, or business intelligence platforms preferred
Highly organized with strong attention to detail and ability to manage multiple operational workflows simultaneously
Comfortable working cross-functionally in a fast-paced environment
Experience in marketplaces, ticketing, events, parking, or e-commerce environments is a plus
Familiarity with fraud detection, inventory operations, or conversion optimization is preferred
Familiarity with professional and collegiate sporting event structures, playoff formats, and ticketed event calendars is preferred

What we offer

Excellent benefits
We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies
Flexible PTO policy and outstanding work/life balance
Grubhub weekly lunch stipend for in-office days
Udemy License and Personal Learning Budget
Annual parking stipend
The opportunity to collaborate with fun, innovative, and passionate people
Employee Resource Groups
Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program
Wellness program

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