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Events Manager

Malaysia, Petaling Jaya · Job Posted April 23, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Prepare all event documentation and coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases
  • Ensure events progress seamlessly by following established procedures
  • Greet customer during the event phase and hand-off to Event Operations team
  • Adhere to standards, policies, and procedures
  • Ensure billing accuracy and conduct bill reviews with clients
  • Manage group room blocks and meeting space for average to large-sized groups
  • Identify operational challenges and work with staff and customer to solve them
  • Act as liaison between field salesperson and customer throughout event process
  • Participate in customer site inspections
  • Solicit feedback from property departments to improve Event Planner's experience
  • Deliver excellent customer service
  • Empower employees for excellent customer service
  • Coordinate and communicate event details to customer and property operations
  • Oversee customer experiences from file turnover through post event
  • Follow up with customer post-event
  • Handle guest problems and complaints
  • Conduct formal pre- and post-event meetings
  • Assist in sales process and revenue forecasting
  • Up-sell products and services
  • Forecast group sleeping rooms and event revenue
  • Review comment cards and guest satisfaction results
  • Observe service behaviors and provide feedback
  • Assist in corrective action plans
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED
  • 1 – 2 years of experience in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required.

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