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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Events Manager

Malaysia, Kuala Lumpur · Job Posted May 28, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Ensuring that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greeting customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adhering to all standards, policies, and procedures
  • Ensuring billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Managing group room blocks and meeting space for average to large-sized assigned groups
  • Identifying operational challenges associated with his/her group and determining how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Using his/her judgment to integrate current trends in event management and event design
  • Acting as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participating in customer site inspections and assists with the sales process as necessary
  • Soliciting feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
  • Delivering excellent customer service throughout the customer experience and encourages the same from other employees
  • Empowering employees to provide excellent customer service
  • Setting a positive example for guest relations
  • Coordinating and communicates event details both verbally and in writing to the customer and property operations
  • Making presence known to customer at all times during this process
  • Overseeing his/her customer experiences from file turnover through the post event phase until turnover back to sales
  • Following up with customer post-event
  • Responding to and handles guest problems and complaints
  • Using personal judgment and expertise to enhance the customer experience
  • Staying available to solve problems and/or suggest alternatives to previous arrangements
  • Working to continually improve customer service by integrating obtained feedback and personal judgment into action plans
  • Emphasizing guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Interacting with guests to obtain feedback on product quality and service levels
  • Ensuring hourly employees understand expectations and parameters for event activities
  • Conducting formal pre- and post-event meetings as required to review/communicate group needs and feedback
  • Leading formal pre-event and post-event meetings for average to large-sized assigned groups
  • Facilitating various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
  • Assisting in the sales process and revenue forecasting for customer groups
  • Up-selling products and services throughout the event process
  • Forecasting group sleeping rooms and event revenue (catering and audio visual) for his/her groups
  • Reviewing comment cards and guest satisfaction results with employees
  • Observing service behaviors of employees and provides feedback to individuals and/or managers
  • Assisting in the development and implementation of corrective action plans
  • Taking initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution
  • Working with the property staff and customers to address operational challenges associated with his/her group.

Requirements

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required.
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