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Events Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , San Francisco

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

69400.00 - 120500.00 USD / Year
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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

  • Prepare all event documentation and coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • Handle events of average complexity
  • Ensure seamless turnover from sales to service back to sales
  • Recognize opportunities to maximize revenue by up-selling and offering enhancements
  • Manage event logistics and operations
  • Ensure billing accuracy and conduct bill reviews
  • Manage group room blocks and meeting space for average to large-sized groups
  • Identify operational challenges and develop alternative solutions
  • Act as liaison between field salesperson and customer throughout event process
  • Participate in customer site inspections
  • Deliver excellent customer service
  • Coordinate and communicate event details
  • Oversee customer experiences from file turnover through post event phase
  • Follow up with customer post-event
  • Respond to and handle guest problems and complaints
  • Lead formal pre- and post-event meetings
  • Assist in sales process and revenue forecasting
  • Up-sell products and services
  • Forecast group sleeping rooms and event revenue
  • Review comment cards and guest satisfaction results with employees
  • Observe service behaviors of employees and provide feedback
  • Assist in development and implementation of corrective action plans

Requirements:

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
What we offer:
  • Health care benefits
  • flexible spending accounts
  • 401(k) plan
  • accrued paid time off (including sick leave where applicable)
  • life insurance
  • disability coverage
  • other life and work wellness benefits
  • incentive compensation

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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