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Events Manager

India, Mumbai Employment contract · Job Posted June 15, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Preparing all event documentation and coordinating with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • handling events of average complexity
  • ensuring seamless turnover from sales to service back to sales
  • recognizing opportunities to maximize revenue opportunities by up-selling and offering enhancements
  • ensuring events progress seamlessly by following established procedures
  • greeting customer during the event phase and handing-off to the Event Operations team
  • adhering to all standards, policies, and procedures
  • ensuring billing accuracy and conducting bill reviews with clients
  • managing group room blocks and meeting space for average to large-sized assigned groups
  • identifying operational challenges and determining how to best work with the property staff and customer
  • integrating current trends in event management and event design
  • acting as liaison between field salesperson and customer throughout the event process
  • participating in customer site inspections and assisting with the sales process
  • soliciting feedback from property departments
  • delivering excellent customer service
  • empowering employees to provide excellent customer service
  • coordinating and communicating event details
  • making presence known to customer
  • overseeing customer experiences
  • following up with customer post-event
  • responding to and handling guest problems and complaints
  • using personal judgment and expertise to enhance the customer experience
  • staying available to solve problems
  • working to continually improve customer service
  • emphasizing guest satisfaction
  • interacting with guests to obtain feedback
  • ensuring hourly employees understand expectations
  • conducting formal pre- and post-event meetings
  • leading formal pre-event and post-event meetings
  • facilitating various meetings
  • assisting in the sales process and revenue forecasting
  • up-selling products and services
  • forecasting group sleeping rooms and event revenue
  • reviewing comment cards and guest satisfaction results with employees
  • observing service behaviors of employees and providing feedback
  • assisting in the development and implementation of corrective action plans
  • taking initiative to improve service performance
  • working with property staff and customers to address operational challenges
  • performing other duties as assigned

Requirements

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required

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