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Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Job Responsibility:
Ensure events progress seamlessly
greet customers during event phase
adhere to standards and policies
ensure billing accuracy
manage group room blocks and meeting space
identify operational challenges
integrate trends in event management
act as liaison between salesperson and customer
participate in site inspections
solicit feedback for improvement
deliver exceptional customer service
coordinate event details
follow up with customers post-event
handle guest problems
conduct pre- and post-event meetings
assist in sales process and revenue forecasting
up-sell products and services
forecast group sleeping rooms and event revenue
review comment cards
observe service behaviors
assist in corrective action plans
Requirements:
High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area