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Fortnum & Mason Logo Fortnum & Mason · Hospitality and Tourism

Events Manager

United Kingdom, London · Job Posted February 04, 2026
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Job Description

At Fortnum & Mason, we pride ourselves on exceptional standards, timeless tradition, and a spirit of innovation. We’re seeking a creative, collaborative and enterprising Event Manager to join our Hospitality Events Team, on a 12 month fixed term contract. This role will provide you with the opportunity to sell & deliver exceptional Private, Corporate & Internal Event experiences across our Piccadilly spaces. From business lunches and tea parties to weddings and private suppers, you will help to create outstanding experiences and moments that bring our purpose, We Make Joy, to life every day.

Job Responsibility

  • Raise awareness of the Private Dining Spaces, seeking out new private & corporate clients
  • Keep up to date with event trends and competitor analysis
  • Co-ordinate events from initial enquiry to completion
  • Handle all client enquiries, responding to requests in a timely manner, pro-actively following up and converting in line with targets
  • Up-sell products and services where possible
  • Work with client and Fortnum’s chefs to plan menus
  • Host or support any meeting and/or menu tastings for upcoming events
  • Management of day-to-day administrative duties
  • Build and maintain strong working relationships across multiple internal stakeholder departments to ensure events are delivered to an exceptional standard
  • Develop, implement, and continuously improve operational protocols, processes, and ways of working
  • constructively challenge thinking, decisions, and established processes to drive efficiency, quality, and best practice
  • Work collaboratively with external partners and suppliers, fostering positive relationships and ensuring deliverables, timelines, and standards are met or exceeded
  • Ensure all event collateral is distributed within the store and other departments on a weekly basis
  • Keep Private Dining & Events reservations details updated and collect all information on time
  • Conduct show arounds in the timely and professional manners, by sharing all relevant information
  • Ensure that menus & place cards for each event are printed
  • Create PO’s and ordering of all third-party demands
  • Work closely with senior chefs and all operational staff to ensure exceptional customer experience throughout all events
  • Coordinate operational aspects of event delivery, collaborating closely with internal teams and external suppliers to ensure seamless execution, clear communication, and alignment to agreed objectives
  • Ensure all operations are executed with sustainability at the forefront of our thinking
  • Work with the Events General Manager to set KPIs and targets for the year
  • Assist in driving adherence to company policies, controls and standards

Requirements

  • Excellent planning, organisational, and time-management skills, with the ability to manage multiple priorities and deadlines simultaneously
  • Proven experience in planning, coordinating, and delivering events from concept through to execution
  • Strong interpersonal, written, and verbal communication skills, with demonstrable customer-facing experience
  • Highly motivated, proactive, and results-driven, with a strong desire to succeed both individually and as part of a team
  • Exceptional attention to detail, ensuring accuracy and high standards across all aspects of work
  • High level of computer literacy, with advanced proficiency in Microsoft Excel
  • Commercially aware and sales-focused
  • A genuine passion for the brand, with the ability to always act as a brand ambassador
  • Strong understanding of the premium/luxury marketplace and the expectations of high-value customers
  • Be resilient and be able to manage up
  • Problem-solving ability, to resolve issues as they arise
  • A friendly but professional work ethic, with enthusiasm and willingness to learn
  • An interest in current food & beverage trends

What we offer

  • A competitive salary
  • Annual discretionary bonus
  • A generous store and restaurant discount
  • A subsidised staff restaurant which uses Fortnum’s ingredients
  • 28 days paid holiday (inclusive of bank holidays) a year and an extra day off for your birthday
  • Excellent pension scheme
  • Invitation to our annual staff party
  • Additional annual leave and incredible gifts once you’ve been with us for 5 years
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