Events Manager II Job at Marriott Bonvoy (Bellevue)

Events Manager II

Marriott Bonvoy

Location:
United States , Bellevue

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

28.35 - 33.17 USD / Hour

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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

Greets customer during the event phase and hands off to Event Operations for the execution of details
Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event)
Verifies hourly associates understand expectations and parameters for event activities
Adheres to all standards, policies, and procedures
Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Participates in customer meetings for assigned groups with guidance from his/her supervisor
Monitors group room blocks and meeting space of small assigned groups
Encourages associates to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor
Makes presence known to customer at all times during this process
Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales
Follows-up with customer post-event
Responds to and handles guest problems and complaints
Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews comment cards and guest satisfaction results with associates
Interacts with guests to obtain feedback on product quality and service levels
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience
Participates in pre- and post- event meetings as required to review and communicate group needs and feedback
Works with the property staff and customers to address operational challenges associated with his/her group
Participates in activities to improve service performance using his/her evaluation of the issue and resolution
Assists with the sales process as necessary
Up-sells products and services throughout the event process
Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups
Performs other duties as assigned to meet business needs

Requirements:

High school diploma or GED
2 years’ experience in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance
paid sick leave
PTO
minimum of 7 holidays annually

Additional Information:

Job Posted:
March 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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