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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Events Manager II

United States, Bellevue Employment contract 28.35 - 33.17 USD / Hour · Job Posted April 23, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Prepares all event documentation
  • coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • handles less complex property events
  • ensures property events have a seamless turnover from sales to service and back to sales
  • recognizes opportunities to maximize revenue by up-selling and offering enhancements
  • greets customer during the event phase
  • acts as liaison between field sales person and customer throughout the event process
  • verifies hourly associates understand expectations
  • adheres to all standards, policies, and procedures
  • verifies billing accuracy and conducts bill reviews
  • participates in customer meetings
  • monitors group room blocks and meeting space
  • encourages associates to provide excellent customer service
  • sets positive example for guest relations
  • coordinates and communicates event details
  • makes presence known to customer
  • oversees customer experience from file turnover through post event phase
  • follows-up with customer post-event
  • responds to and handles guest problems and complaints
  • participates in various meetings
  • alerts supervisor to operational challenges
  • emphasizes guest satisfaction during departmental meetings
  • reviews comment cards and guest satisfaction results
  • interacts with guests to obtain feedback
  • solicits feedback from property departments
  • participates in pre- and post-event meetings
  • works with property staff and customers to address operational challenges
  • participates in activities to improve service performance
  • assists with sales process as necessary
  • up-sells products and services
  • forecasts group sleeping rooms and event revenue
  • performs other duties as assigned

Requirements

  • High school diploma or GED
  • 2 years' experience in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical, dental, vision
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • educational assistance
  • paid sick leave
  • paid time off
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