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The Events Intern supports the Event Services and Guest Services teams in the planning, coordination, and execution of events across the Raising Cane’s River Center campus (Arena, River Center Theater, Exhibition Hall, Ballroom, and Meeting Rooms). This role provides hands-on experience in event operations, guest experience, staffing support, and venue logistics. The intern will assist with pre-event preparation, day-of execution, guest assistance, and post-event wrap-up while learning industry best practices in a fast-paced, public-facing environment.
Job Responsibility:
Assist Event Managers/Coordinators with pre-event planning tasks, including gathering event details and helping prepare planning documents (timelines, checklists, event notes)
Help compile and distribute event-related information to internal departments and partners (setup, security, ticketing, operations, vendors)
Support basic office administration duties: filing, tracking forms, organizing event packets, and maintaining departmental records as assigned
Assist with tracking and organizing Event Services equipment and supplies
report low stock or equipment issues to the supervisor
Provide hands-on support for event setup and tear down, including placement of equipment, signage, stanchions, and other operational needs
Assist with coordinating logistics among venue staff, vendors, and contractors to support smooth event operations
Serve as a support point for event staff during event shifts (checking readiness, relaying updates, assisting with coverage needs)
Observe and report facility repairs, safety concerns, or operational issues to leadership
Provide primary-level guest assistance throughout the venue: answering questions, giving directions, and sharing venue policies and event information
Assist with ADA services and provide support to guests with disabilities and the elderly
Maintain a positive, professional presence: initiate eye contact within 10 feet, smile, use confident body language, and help guests feel welcome and valued
Listen to guest compliments/complaints and escalate concerns to supervisors as needed
Help keep guest areas safe and clear by monitoring aisles and walkways and reporting hazards
Learn venue operations and event services fundamentals including building policies, staffing flow, event readiness standards, and customer service expectations
Participate in pre-event briefings and post-event debriefs when available to learn how improvements are identified and implemented
Complete additional duties as assigned to support event execution and departmental goals
Requirements:
Must be at least 18 years old
High school diploma or GED required
currently enrolled in or recently graduated from a program related to Hospitality, Event Management, Sports Management, Business, Communications, or a related field preferred
Strong customer service mindset with the ability to interact professionally with guests and staff
Organized, dependable, and able to follow instructions while working in a team environment
Ability to remain calm and helpful in a busy, public-facing setting
Basic computer skills and familiarity with Microsoft Office (Word/Excel/Outlook) preferred
Must be able to pass background and reference checks
Must be able to work a flexible schedule based on the event calendar, including nights, weekends, and holidays, and occasional early mornings or late evenings
Ability to stand/walk for extended periods and work on your feet for the duration of a shift
Ability to lift, carry, push/pull up to 50 lbs as needed